Hundreds of customers across Long Island and the country have flooded social media with complaints about missed or delayed Valentine's Day deliveries from Carle Place-based floral retailer 1-800-Flowers.
Customers were left wondering where their floral arrangements orders were after their sweethearts were left bouquet-less on Valentine's Day. So, they took to 1-800-Flowers' Facebook and Twitter feeds with stories about delayed gifts after hours of waiting on hold for a customer service representative.
Disgruntled customer Christopher Brescia, of Glen Cove, also took to Twitter Saturday with his complaint about late delivery. Brescia said he ordered an assortment of flowers for $48.14 on Feb. 8 for his mother in Lynbrook, who suffers from dementia. The delivery date was changed from Valentine's Day to today, he said.
"I wanted her to have her flowers on the 14th," Brescia said. "They failed me and they failed my mom. I am disappointed in the brand. I am not going to use them ever again."
The company, which advertises a "100% Smile Guarantee," has been responding to customers on Facebook and Twitter, telling them to direct message their order number and customer and recipient information.
"Due to the weather issues we experienced, wait times are longer than we would like," 1-800-Flowers said in a Facebook post Saturday.
1-800-Flowers cannot guarantee delivery on major floral holidays like Valentine's Day and Mother's Day due to high order volume, according to its website. The company fills its orders through a network of florists and through drop shipments.
Yanique Woodall, spokeswoman for 1-800-Flowers, said the complaints on social media reflect a small percentage compared to tens of thousands of arrangements that were delivered on time despite weather conditions nationwide. The complaints on Facebook or Twitter demonstrate the new way customers prefer to communicate with companies.
"We're a transparent company," said Woodall, adding the company's customer service team is working around the clock.
"We encourage our customers to reach out to us through different channels and social media."