Recognition resulting from technical infrastructure, client feedback, and product knowledge underscores eTERA’s ongoing commitment to exceptional customer service
Washington, DC (PRWEB) October 22, 2015
eTERA Consulting, an internationally recognized and award-winning leader in data and technology management, today announced that they have earned kCura's Blue-level Relativity Best in Service designation, which recognizes Relativity Premium Hosting Partners who provide an exceptional Relativity experience for end users.
Providing customized data and technology management solutions and services to Fortune 500 and Am Law 100 companies, eTERA prides itself on decreasing client costs, maximizing efficiency, and providing exceptional 24/7 service to its clients.
“We strive to provide our clients with the best service in the business,” said Todd Haley, eTERA’s Vice President of Business Intelligence. “The Relativity Best in Service award is a critical benchmark that further solidifies our ongoing dedication to providing our clients with exceptional customer service.”
Through a voluntary audit, Relativity Best in Service partners demonstrate their expertise and experience hosting projects in Relativity. kCura evaluates these partners’ individual data centers in three areas: technical infrastructure, customer service, and product expertise. Additionally, Best in Service partners meet a set of requirements for their duration as a hosting partner, size of Relativity installations, and core Relativity certifications.
“The Relativity Best in Service designation shows that eTERA has dedicated their time and effort to ensuring their customers have a great experience with Relativity,” said Andrew Sieja, President and CEO of kCura. “We’re excited to recognize their accomplishment.”
“As our company continues to grow and expand to additional international markets, we look forward to improving our unwavering dedication to providing our clients with around-the-clock service to ensure their data and technology management needs are not only met, but exceeded as well,” concluded Scott Holec, eTERA’s President.
About eTERA Consulting
Founded in 2004, eTERA Consulting is an international, award-winning organization selected by clients to help solve the challenges of complex, big data projects in the areas of information governance, investigations, litigation, regulatory compliance, and security breach response. Built by the clients, for the clients™, eTERA has a successful track record providing customized data management solutions and services to Fortune 500 companies and the Am Law 100 at the intersection where legal, data analytics, security, and information technology meet. eTERA’s experienced subject matter experts ensure client engagement success through the application of best practices, leading technologies, and proven project management methodologies combined with exceptional customer service. Having passed the most stringent security audits, eTERA is trusted by the world’s largest insurance, financial services, pharmaceutical, and energy companies. eTERA was selected by the Legal Times in 2014 as the Best End-to-End Litigation Consulting Firm and recognized by the National Law Journal as the nation’s top End-to-End eDiscovery Company for four consecutive years. Headquartered in Washington DC, eTERA maintains offices in Chicago, Brussels, London, and Paris. For more information about eTERA, please visit http://www.eteraconsulting.com.
Recognized as a “Leader” in Gartner’s 2015 E-Discovery Magic Quadrant, kCura are the developers of the e-discovery software Relativity. Relativity has more than 120,000 active users worldwide from organizations including the U.S. Department of Justice and more than 190 of the Am Law 200. kCura helps corporations, law firms, and government agencies meet e-discovery challenges by installing Relativity on-premises and providing hosted, on-demand solutions through a global network of partners. kCura has been ranked the 175th fastest-growing technology company in North America on Deloitte's Technology Fast 500 and named one of Chicago's Top Workplaces by the Chicago Tribune. Please contact kCura at sales(at)kcura(dot)com or visit http://www.kcura.com for more information.
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