Knowledge Powered Solutions (KPS) has been named in the Top 10 for knowledge management software providers by Media & Entertainment Tech Outlook Magazine. Being recognised by media outlets such as Media & Entertainment Tech Outlook Magazine underpins the praise that KPS and the Universal Knowledge product receives from its many customers.

(PRWEB UK) 22 June 2016

Another great year for KPS has been marked by being named in the top 10 for knowledge management software providers by Media & Entertainment Tech Outlook Magazine. Being recognised by media outlets such as Media & Entertainment Tech Outlook Magazine underpins the praise that KPS and the Universal Knowledge product receives from its many customers.

KPS is and always has put market trends at the forefront of its operations and this year has been no exception, leading to exciting developments in this years’ new release of Version 5 of the knowledgebase platform.

Managing Director, Roger Haddon comments, ‘We are delighted to be named in the top 10 for knowledge management software providers by Media & Entertainment Tech Outlook Magazine. This is great timing for KPS as we have just released version 5 of Universal which enables KPS customers to use Universal as the single knowledge base supporting all customer engagement channels in addition to enhancing the user experience.’

KPS provide Knowledge Management solutions for Service Desks, Call Centre’s, Web Self-Self and Internal Knowledge Management and the benefits the customers report include:

  • Improved Productivity and Innovation
  • Improved Staff Competency and Efficiency
  • Enhanced Relations with Customers and Partners
  • Control of Content – One Version of the Truth

The knowledgebase software has undergone significant changes over the last year to ensure that KPS keeps up with the ever increasing trend of placing both internal and external customers at the heart of the organisation’s decision making process.

By harnessing the knowledge of those who have it and capturing the issues of those who need it, Universal Knowledge ensures no matter the channel or how large and disperse the information estate is, the knowledge is instantly placed into the hands of those who need it.

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Why not see what knowledge management solutions can do for the customers and request a demonstration? Or if any further information is needed, please contact us.

For the original version on PRWeb visit: http://www.prweb.com/releases/2016/06/prweb13498341.htm