Contact center technology achievements recognized by global customer communications leader
Atlanta, GA (PRWEB) May 05, 2016
Noble Systems Corporation, a global leader in unified contact center technology, presented its “Innovations Award” to deserving clients at the company’s 2016 Select Noble Users Group (SNUG) Americas conference – a gathering of Noble Systems clients and partners – held last month in Clearwater Beach, Florida.
The Innovations Awards recognize Noble Systems clients who help Noble build and test new features, who use existing features in creative ways, and who are early adopters of new technologies. These innovations are beneficial to Noble’s entire user base, as new functionality is developed and made available to other customers.
The winners of the 2016 awards are:
- AmeriMark Direct, LLC for improvements in inbound order processing and customer service, and for valuable feedback and insight during the development of the new Noble Inbound 100 platform
- Gannett for achievements in optimized staffing to meet demand while managing costs, through the use of Noble ShiftTrack WFM forced agent adherence and other workforce management tools
- Loan Science for accomplishments in right party contacts, customer satisfaction, and compliance via utilization of a range of Noble’s contact center technologies, including the Compliance Appliance™
- Utah Higher Education Assistance Authority for reducing reliance on hardware by migrating to a more flexible database and to Noble’s SIP-based environment, and for building more effective contact strategies with Noble CallTech
“Nothing makes us happier than providing solutions that help our clients achieve success,” commented Chris Hodges, Senior Vice President of Sales & Marketing at Noble Systems. “Unified communications, workforce management, and analytics solutions open doors for business of all types with the desire to improve customer satisfaction, regulatory compliance, and operational costs and efficiencies. This year’s Innovations Award winners have found success by embracing Noble technology, which will influence development of feature functionality to benefit our entire user base.”
About Noble Systems
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Workforce Management, and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our premise, cloud and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics, and workforce management. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit http://www.noblesystems.com.
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