Midwestern contact center operator selects Quovim C3 to manage current platform and setup new contact center in Florida
Montreal, QC (PRWEB) May 04, 2016
Quovim C3, a provider of contact center software, multi-channel communications solutions and consulting services, today announced its first US-based client – SatCom Marketing of Minnesota, a contact center operator with expertise in serving the cable/broadband industry.
Quovim C3 has taken over SatCom’s Interactive Intelligence Customer Interaction Center (CIC) platform support and maintenance contract. A CIC user for the last two years, SatCom has about 200 contact center agents in Brooklyn Park, MN, primarily engaged in outbound campaigns on behalf of clients in the cable/broadband industry. Additionally, Quovim C3 will manage SatCom’s new second contact center in Florida.
SatCom’s CIC solution leverages modules including Dialer, Call Scripter, IMC and Recorder. Despite the impressive potential of this powerful system, SatCom was experiencing challenges with support. It was taking too long to resolve system performance issues. Addressing and resolving these challenges became Quovim C3’s top priority. With SatCom’s CIC solution now operating at full capacity, the team is planning the implementation of additional modules including IVR, Skill-Based Routing and Staging.
“We met with Quovim C3 late last year and quickly appreciated their expert knowledge of Interactive Intelligence systems and their commitment to delivering high quality customer service,” says Bob Bedford, Chief Operating Officer, SatCom. “We are in expansion mode and need to respond to customer requirements quickly, while delivering top-quality service. Our contact center infrastructure is critical – it must function smoothly and we need to know that we are well-supported in the event of complications. The Quovim C3 team has earned our trust. They are now managing our system and will setup our second location later this year.”
“We are delighted to be working with SatCom – our first US client – and we are honored to have been entrusted with the care of their communications system,” adds Joe Bigio, Executive Vice President and Co-Founder, Quovim C3, who is leading the company’s US expansion. “As an Interactive Intelligence Gold Partner, we have worked hard to develop our expertise with these systems and are passionate about helping our clients draw maximum functionality and value from their technology investment. With the responsibility of supporting and maintaining SatCom’s system now on our shoulders, we look forward to working on their second contact center.”
Note to Editors: Quovim C3 will be an exhibitor at Interactive Intelligence’s upcoming conference Interactions 2016, June 6 – 9 in Indianapolis, IN. For more information, please visit http://interactions.inin.com/.
About Quovim C3
Quovim C3 provides complete contact center solutions, support and personalized consulting services that enable organizations to optimize client communications. An Interactive Intelligence Gold Partner, Quovim C3 delivers custom solutions and expert guidance throughout the business planning and implementation process. Organizations with service, distribution and retail centers benefit from greater clarity in their operations that generate cost-savings and strengthen customer relationships. Quovim C3 transforms customer interactions into long-term profitable relationships. For more information, please visit http://www.QuovimC3.com.
About SatCom Marketing
SatCom Marketing, LLC, built its reputation as a leading teleservices provider to the cable/broadband industry. SatCom Marketing specializes in outbound sales, inbound sales, service calls, survey work and lead generation for business and consumer markets. Founded in 1993, SatCom Marketing’s senior management team has devoted most of their careers to telecommunications sales and marketing. SatCom has deep experience in marketing and selling voice, video and data products. In addition, we have a wealth of experience in upselling ancillary products like voicemail, speed upgrades, DVR service and premium channels like HBO, Showtime and Starz. For more information, please visit http://www.satcommarketing.com.
©2016 Quovim C3 Inc. Quovim C3 is a registered trademark of Quovim C3 Inc. All other product/company names are used for identification purposes only, and may be the trademarks of their respective owners. All rights reserved.
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