Company’s Customers Look to Local Gatherings to Find New and Innovative Ways to Improve Services Across the Enterprise
Cary, N.C. (PRWEB) October 13, 2015
Samanage, maker of the only multi-tenant cloud-based enterprise service management solution that unifies both service desk and asset management, today announced the expansion of its Samanage Local Advocacy Meetings (SLAM), the company’s local user group events.
The opportunity to leverage IT service management expertise across the enterprise has never been greater. With its ease to rapidly automate and deploy a whole new generation of service applications into virtually every department within their organizations, Samanage’s IT customers are looking to gain best practices from their peers. Samanage SLAM events are helping these service professionals share their approaches and successes.
SLAMs are rolling out this fall in Chicago, Seattle, New York City, Boston, Washington D.C., Research Triangle Park, and London. The featured presentations focus on -
- The Service Desk of the Future - Oz Merchant, director of customer success at Samanage will lead a discussion on the new role for IT service professionals to significantly improve all services across the entire enterprise.
- The Keys to Creating a World-Class Service Desk - A premier expert in benchmarking, co-founder and managing partner of MetricNet, Jeff Rumburg will discuss the revolutionary approach to benchmarking service desk performance against peer organizations in real-time to find ways to drive service improvements.
- The Samanage Product Roadmap - Ryan van Biljon, director of technical services at Samanage will provide attendees with an insider’s look at what’s coming to Samanage, the fastest growing IT service management solution in the industry today.
Samanage will wrap up its 2015 series with 12 SLAMs throughout the United States and Europe.
"The level of customer engagement at these SLAM events is unlike anything I am seeing in the industry,” said Jeff Rumburg, president, MetricNet, and one of the guest presenters at these SLAM events. “Customers know that their input makes a big difference - they see their ideas and suggestions reflected in the Samanage application on a daily basis. The bond formed between Samanage and its customers is at an intensity level that is hard to compare."
“Within our customer base, there is an absolutely unprecedented momentum of IT service management’s role within organizations evolving,” said Doron Gordon, Samanage CEO. “We enjoy taking every opportunity to provide greater insight into how IT’s role is shifting in major ways, and it’s remarkable how our application has become a key driver to making this happen.”
Samanage delivers cloud-based enterprise service desk and asset management solutions that instantly offers excellent visibility into every incident and every service request, anywhere in the world. With rich data into service performance, intelligent insights into service quality and costs, and ways to continuously improve service delivery, Samanage empowers IT to significantly impact the entire organization. To learn more about Samanage and its SLAM events, go to - http://www.samanage.com.
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