Social media use deciphered for companies
Photo credit: Newsday/Alejandra Villa | Workshop panelist John Doyle, technology and communications director for Alure Home Improvement, makes notes on his
For companies concerned that social media will open up a hornet's nest of customer criticism, here's another line of thinking: "Complaints are good," said Linda Armyn, senior vice president of Bethpage Federal Credit Union.
Embrace them; ask "what can I learn and do better?" she told attendees at Friday's Summer Social Media Boot Camp, where about 100 representatives from businesses and nonprofits...
