Annual ranking of U.S. airline carriers

+-

An aviation dean and a marketing professor ranked the 12 largest U.S. airlines by analyzing 2016 U.S. Department of Transportation figures for on-time flights, lost baggage, the number of passengers bumped off flights, and complaint rates.

12th: Frontier Airlines

Last year's ranking: 11
(Credit: AP)

Last year's ranking: 11

11th: Spirit Airlines

Last year's ranking: 13
(Credit: AP)

Last year's ranking: 13

10th: ExpressJet Airlines

Last year's ranking: 9
(Credit: AP)

Last year's ranking: 9

ADVERTISEMENT

ADVERTISE HERE

9th: American Airlines

Last year's ranking: 10
(Credit: AP)

Last year's ranking: 10

8th: United Airlines

Last year's ranking: 8
(Credit: AP)

Last year's ranking: 8

7th: SkyWest Airlines

Last year's ranking: 7
(Credit: AP)

Last year's ranking: 7

6th: Southwest Airlines

Last year's ranking: 6
(Credit: AP)

Last year's ranking: 6

5th: Hawaiian Airlines

Last year's ranking: 4
(Credit: AP)

Last year's ranking: 4

ADVERTISEMENT

ADVERTISE HERE

4th: JetBlue Airways

Last year's ranking: 2
(Credit: AP)

Last year's ranking: 2

3rd: Virgin America

Last year's ranking: 1
(Credit: AP)

Last year's ranking: 1

2nd: Delta Air Lines

Last year's ranking: 3
(Credit: AP)

Last year's ranking: 3

1st: Alaska Airlines

Last year's ranking: 5 NOTE: The 2015 rankings
(Credit: AP)

Last year's ranking: 5

NOTE: The 2015 rankings included 13 airlines. Envoy Air was not ranked in 2016.

Source: "Airline Quality Report" by Dean Headley, a marketing professor at Wichita State University, and Brent Bowen, dean of the aviation school at Embry-Riddle Aeronautical University

Get the Biz Briefing newsletter!

The latest LI business news in your inbox daily.

Sign up

By clicking Sign up, you agree to our privacy policy.

Comments

Newsday.com now uses Facebook for our comment boards. Please read our guidelines and connect your Facebook account to comment.

By using this site, you agree to our Privacy policy.

OK
Sorry to interrupt...

Your first 5 are free

Access to Newsday is free for Optimum customers.

Please enjoy 5 complimentary views to articles, photos, and videos during the next 30 days.

LOGIN SUBSCRIBE