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Winning formula keeps customers coming back to Kim's Video & Music

What began more than 20 years ago as two shelves of VHS rentals in the backroom of a Laundromat in Alphabet City, Kim's Video & Music has evolved into a thriving chain that offers an extensive -- and oftentimes obscure -- selection of media.

Kim's has outlasted most independent video and music stores, despite the penetration of online rental sites and pervasive digital bootlegging.

"It's...

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