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SMALL BUSINESS: Good customer service is key to success

Jamie Herzlich

Newsday columnist Jamie Herzlich Jamie Herzlich

Herzlich writes the Small Business column in Newsday.

bio

In today's commodity-filled marketplace, oftentimes the

only characteristic that differentiates one company from the next is customer

service.

In many cases, it can even help a small business level the playing field

when it comes to taking on larger competitors.

That's why it's important to make sure you're delivering the best customer

service possible, and...

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