LIPA could have forestalled outrage over bills
Photo credit: James Carbone | LIPA worker Neil Williams, of LIPA's Emergency Services, is on the scene along Northside Road in Yaphank Monday morning to restore power. (Nov. 5, 2012)
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How hard would it have been for the Long Island Power Authority to explain clearly and in a timely manner that customers would not be charged for electricity they did not -- and could not -- have used during power outages after superstorm Sandy?
But instead of doing something simple -- such as inserting a letter in the bills that went out last week -- the authority waited several more days...
