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  • Welcome to our Help Center. We hope you find the answers to all of your questions here, but if you don't please email us at help@newsday.com or call us at 1-877-LI-LIVE-IT (1-877-545-4834).

  • You can access our complete list of contact numbers at Contact Us. For a listing of every section on newsday.com, please visit our Site Map. If you want to manage your Newsday print edition account, you now must be a registered member of newsday.com. Please go to Manage My Newsday for more details.

  • Newsday.com is now an exclusive benefit for Newsday home delivery and Optimum Online customers. There will be no charge for our subscribers. Anyone who is not a Newsday home delivery or Optimum Online subscriber will have limited access to newsday.com content. They can get full access to newsday.com for a $5.00 weekly fee.

  • The new newsday.com is best viewed on Firefox 3, Internet Explorer 7 or 8 and Safari 4. If you are using Internet Explorer 6 you will experience slowness and loss of functionality on some of our features. For information on updating your browser, go to Update Browser.

access to newsday.com

register for newsday.com

sign up for newsletters and alerts

personalize and customize newsday.com for you

share content with newsday.com

resolve technical difficulties

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access to newsday.com

  • Who has full access to newsday.com?
    Optimum Online customers will enjoy seamless and automatic access through their modem to newsday.com. In order to access the site when they are away from home, Optimum Online customers will need to complete a simple, one-time registration. Newsday home delivery subscribers will also be asked to complete a simple registration (this will link to registration screen) in order to enjoy full, unlimited access to newsday.com. Full access to newsday.com is provided to all Newsday home delivery and Optimum Online subscribers as an exclusive benefit – at no charge.
  • Who has limited access to newsday.com?
    Anyone who is not a Newsday home delivery or Optimum Online subscriber will have access to limited content on newsday.com. If a user requests additional access, they will be invited to become a Newsday home delivery subscriber or Optimum Online customer, or they can pay a $5.00 weekly fee. If they choose the $5.00 weekly fee and are also located in Newsday’s distribution area (Nassau, Suffolk, Queens and limited portions of the other boroughs), they will be given the option to receive the additional benefit of the print edition delivered to their home at no additional cost.
  • What is limited access? What will I see?
    Anyone who is not a Newsday home delivery or Optimum Online customer will have access to limited content on newsday.com. The following list is meant to be an example of how limited access works and does not cover all areas of the site:
    • Homepage, channel and section fronts — These can be accessed and all headlines seen. A user can scroll through the carousels and click the navigation flydowns such as weather, traffic, news and lifestyle. If a user clicks a headline to go to an article, blog or column, he or she will get a preview of that content and an invitation to subscribe.
    • Photo galleries – If you begin your experience with newsday.com in a photo gallery, you will have access to one image and then will be asked to login or register.
    • Video – Video will be viewable by subscribers only.
    • Classifieds, community affairs programs, service areas such as FAQs, and content such as obituaries and weather will be open to all users.
    • Search – A user will be able to search the site for various content and see the results of that search. However, clicking on an article, blog, or column will only bring back a preview of that content. Search engines – A user coming from Google, Bing, Yahoo or other search engines will be allowed to view one full article. A call for a second article would bring up the preview of that content.
    • Blogs – Unregistered users who begin their newsday.com experience with one of our blogs will have access to the index of that blog. You will need to login to read individual posts.
    • Comments – A user will be able to view comments but must be registered and logged in to make a comment.

    register for newsday.com

  • Find/change my password
    You can change your password by clicking on the “My Profile” link in the top right area of the header above the navigation. When you are in the profile area, click on the account info tab where you can edit your password.
  • Find/change my email address
    You can change your email address by clicking on the “My Profile” link in the top right area of the header above the navigation. When you are in the profile area, click on the account info tab where you can change your email address.
  • Reset a forgotten password
    On the login screen, you can click the “Forgot password” link under the password box. It will ask you to fill in your email and submit. A temporary password will be emailed to you immediately. You can use that to login but you should go to your profile page and choose a new password once you have done so.
  • Change my user name
    You can change your user name by clicking on the “My Profile” link in the top right area of the header above the navigation. When you are in the profile area, click on the account info tab where you can change your username.
  • Update my profile
    You can update your profile by clicking on the “My Profile” link in the top right area of the header above the navigation. When you are in the profile area, click on the account info tab where you can change your email address, change your password or change your user name. Click on the “Newsletters” tab to see or change your email newsletter choices. Click on the “Alerts” tab to see or change your SMS text alert choices. Click on “Newsday Insider” to see the latest offers if you are a Newsday print subscriber. If you are not a subscriber, you can click on the “Newsday Insider” tab and get a link to subscribe.
  • What do you do with my information?
    Your privacy is very important to us and we take seriously the safeguarding of your information. For more information on how we use your information and protect your privacy, please review our Privacy Policy .
  • How do you protect my privacy?
    Protecting your privacy is very important to newsday.com. We take seriously the collection of any personally identifiable information and personal information from our visitors. For more information on how we protect your privacy, please review our Privacy Policy.
  • How to register – step by step
    • 1. In a few simple steps, you’ll create a user name and password which will enable you to log into Newsday.com from any computer connected to the internet.
    • 2. To get started, click right here, where it says “Register”.
    • 3. First, click on one of the four buttons, confirming that you are a Newsday print edition subscriber, an Optimum Online subscriber, both or neither.
    • 4. If you clicked I am a Newsday print edition subscriber, confirm your subscription with either your street address and phone number or your Newsday account number.
    • 5. If you are an Optimum Online subscriber, you can enter your Optimum ID or your Cablevision Account Number, which is on your bill, and then complete the other information.
    • 6. If you click I am both you can pick which account you would like to verify with – Newsday or Optimum.
    • 7. If you want to be able to manage your Newsday print subscription online, click on the Newsday subscriber option.
    • 8. If you pick neither, just fill in the information that’s required and continue.
    • 9. Then, enter the email address you want to use to correspond with newsday.com.
    • 10. Finally, you’ll create a unique user name and choose a password.
    • 11. Your password must be at least four characters. It should be something that only you would know.
    • 12. If you want newsday.com to remember your user name on the computer you’re using to register, just check the ‘remember me on this computer’ box. Each time you sign in, your user name will automatically appear in the box, so you don’t have to enter it each time you sign in.
    • 13. That’s it! Once you’ve completed all of the required information, just click on “register” and newsday.com will send you an email confirming your registration. The email will include a link for you to complete your registration online. Then, you can sign in to the new website and set up your newsletters, alerts and more personal preferences.
    • 14. On the next page you can set up your alerts and newsletter choices. If you want to set up alerts, do those first, then the newsletters.
    • 15. Scroll down to the alert choices and choose which alerts you want. You can also specify how often you want to get that kind of alert. Then choose where you want the alert delivered. You’ll see how each alert can be sent to you - either as a text message to your mobile phone, as an email, or both. Enter the information for your mobile phone or email and click on save.
    • 16. Once your alerts are set up, you can decide which Newsletters you’d like to have sent to you. You’ll see a list of newsletter choices like Newsday Now, ExploreLI’s Best Bets, Feed Me, Go! and SportsNow.
    • 17. Choose the ones you want, and click on save. Each time a newsletter is released on those topics, you’ll get an email at the address in your profile.
    • 18. Next you’ll get the page that lets you customize weather, traffic, exploreLI.com and your personal news settings. Follow any of those links to set your preferences.

sign up for newsletters and alerts

  • What email newsletters and alerts are available?
    • Breaking News Alerts – Stay on top of the day’s biggest stories as they happen
    • Newsday Now – Get the best of newsday.com emailed to you first thing in the morning. (Monday-Friday)
    • ExploreLI Best Bets – Your weekly guide to what’s hot and what’s happening right here on Long Island (Thursday)
    • High School Sports Report – A weekly ranking of LI’s best teams, plus a guide to the week’s must-see games (Tuesday, starting in late August)
    • Sports Now – Latest scores, photos, videos, and our columnists’ expert analysis (Monday-Friday)
    • Go! – Hot travel deals, destinations, photos, videos and more (Thursday)
    • Feed Me – The inside scoop on restaurants, dining deals, recipes, take-out and more (Wednesday).
  • Where do I sign up
    If you are not registered, click on the “Register” link on the top right area of the header above the navigation. After you register, you will get information about all the available newsletters and be asked to sign up for your choices. If you are already a registered user, you can click on the “My Profile” link and either sign up for newsletters or change the selections you have previously made.
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  • Will I receive confirmation?
    You will not receive a confirmation email of your newsletter choices at this time. You can see them in the “My Profile” area of the site.
  • What should I do if I don’t receive a newsletter or alert I signed up for?
    Email help@newsday.com or call 1-877-LI-LIVE-IT (1-877-545-4834).
  • HTML or text: Which format is right for me?
    We send all of our emails HTML unless your device is not capable of viewing that. Then you will automatically receive a text only email.
  • When will I begin receiving newsletters or alerts?
    You should begin receiving newsletters or alerts as soon as you sign up for them. Here is a link for newsletters to see all our newsletter choices and their delivery days.
  • Update my preferences
    You can change your email address or preferences by clicking on the “My Profile” link in the top right area of the header above the navigation. When you are in the profile area, click on the account info tab where you can change your preferences.
  • How do I unsubscribe?
    Click the link at the top of the newsletter you receive to change your email choices. That will take you to the homepage of newsday.com where you can click on “My Profile” link and then the “Newsletter” tab to change your email choices. There is also an unsubscribe link at the bottom of the newsletter.
  • Can I suggest newsletters newsday.com should add?
    Yes, please do. Email us at web@newsday.com.

personalize and customize newsday.com for you

  • What can I customize?
    • You can customize the “My News” flyout in the navigation bar so that you get a quick view of the news and information that is most important to you.
    • Coming soon, in the “Long Island Live” section on the homepage and Long Island page, you can customize the “News Near You” section for the community where you live.
    • On the weather page, you can pick a location to be your default every time you come back to the weather page and coming soon you will be able to save multiple weather locations as your favorites.
    • On the traffic and transit alerts, you can see alerts that pertain to your area
  • Customize MY NEWS in navigation bar
    The first time you click the “MY NEWS” tab in the navigation, a box will flydown with a button that says “Edit my settings”. Click that button and it will take you to a page where you can choose from dozens of categories from which to get updated headlines. Click on up to 12 categories and submit your choices. Next time you click on the “My News” tab your choices with latest headline will be there. Your computer will remember your choices every time you come back to newsday.com. If you use a different computer you will have to make and save your choices again.
  • Customize NEWS NEAR YOU in Long Island Live section
    (Coming soon) Click on “Pick your town” link and a window will fly out with a search bar. Type in your zip code or community name and click “Save”. You will get headlines from the community that you choose. Next time you come back to your computer it will remember what you chose and give you headlines from that community. Long Island Live section
  • Customize my weather
    When you go to the weather page it will default to Islip. You can click on the “Change default” link and can change weather to the location you choose. Coming soon you will also be able to save your favorite weather locations so you can keep up with the weather in all your favorite destinations.
  • Customize my commuting area
    Your homepage commuting alerts will be customized based on your registration zip code.

share content with newsday.com

  • Send us a news tip
    On the homepage and the very top right corner is a “Share It” link that will take you to a page where you can submit news tips. Please fill out the form and submit.
  • Upload your photos
    You can upload photos in several ways. First, on the homepage and the very top right corner is a “Share It” link that will take you to a page where you can upload photos. Please make sure your photo conforms to the required specifications and follow the instructions to upload. There is also an “Upload photo” button on all photo galleries on the site where you are able to share your photos.
  • Upload your videos
    This ability is coming soon. Check back for more details.
  • Submit an event to exploreli.com
    Go to exploreli.com/submitevent and fill in the information on the form.
  • Ad your venue to exploreli.com
    Go to exploreli.com/submitvenueand fill in the information on the form.
  • Comment on stories
    You must be a registered newsday.com to comment on stories. If you are not, you will be prompted to register before you can do so. You do not have to be registered to view comments.
  • Our code of conduct for sharing
    Please read our Terms of Service for our full code of conduct for sharing on the site. Please make sure the comment you are posting is in compliance with those terms. Be polite. Inappropriate posts may be removed by the moderator.
  • Send us your feedback on the site
    You can take our quick survey (access from quick links on homepage) about your experience on the new newsday.com or send us an email at web@newsday.com.

resolve technical difficulties

newsday print edition

  • Buy Newsday front pages or merchandise
    To obtain copies of photographs that have appeared in Newsday print edition or on newsday.com, visit newsday.com/buyphotos. To purchase a page reproduction, call 631-843-4725 or go to Newsday pages
  • Become a Newsday Insider
    You must be a Newsday home delivery subscriber to sign up to become a Newsday Insider and get FREE access to exclusive Insider benefits like contests, music downloads and more. Just go to newsdayinsider.com. For questions about Newsday Insider: call 1-888-INSIDER or email your questions to newsdayinsider@newsday.com
  • Get Newsday's e-Edition
    You must be a Newsday print edition subscriber to get access to Newsday's e-Edition.
  • Manage my Newsday print subscription
    You must now be a newsday.com registered user and you must be logged in to be able to manage your Newsday home delivery account online. Please go to Manage My Newsday for more details on how to request a vacation stop, pay your bill, report a delivery problem, compliment your carrier and more. You can also reach the circulation department at 1-800-NEWSDAY (639-7329).
  • Newsday back copies
    To purchase a back issue of Newsday, call 1-631-843-3135.
  • Permission to reprint
    For reprints, rights & and permissions to republish Newsday stories or photographs, contact: PARS International Corp. at 1-212-221-9595 ext. 324 or fax to 1-212-221-9195. You can email Pars at Newsday@parsintl.com