Help Center

Main contact

Welcome to our Help Center. We hope you find the answers to all of your questions here. If you have any additional questions, please email us at help@newsday.com or call us at 1-877-545-4834.

You can access our complete list of contact numbers at Contact Us. For a listing of every section on newsday.com, please visit our Site Map. If you want to manage your Newsday print edition account, you must be a registered member of newsday.com. Please go to Manage My Newsday for more details.

newsday.com is an exclusive benefit for Newsday home delivery subscribers and Optimum Online customers. Anyone who is not a Newsday home delivery subscriber or Optimum Online customer will have limited access to newsday.com content. Full access is available with a paid digital access subscription.

newsday.com is best viewed in Mozilla Firefox and Google Chrome. If you are using Internet Explorer 8 or older, you will experience slowness and loss of functionality on some of our features. For information on updating your browser, click here.

Access to newsday.com

Who has full access to newsday.com?
Who has limited access to newsday.com?
What is limited access? What will I see?

Register for newsday.com

Why should I register?
How do I register?
Is registration free?
I am having trouble registering
What if I need additional help?
I am already registered. Why don't I stay logged in every time I visit newsday.com?
I am a Newsday home delivery subscriber. Am I automatically registered?
I am an Optimum Online customer. Am I automatically registered?
I am both a Newsday home delivery subscriber and an Optimum Online customer. Am I automatically registered?
I am not a Newsday home delivery subscriber or an Optimum Online customer. What should I do?
Find/change my password
Find/change my email address
Can I have multiple email addresses?
Reset a forgotten password
What is the user name for?
Change my user name
How can I update my profile?
What do you do with my information?
How do you protect my privacy?

Register for newsday.com - step by step

Newsday home delivery subscriber?
Optimum Online customers
Newsday and Optimum Online subscriber
Not a Newsday subscriber or Optimum Online customer

Sign up for newsletters, alerts and iphone

What email newsletters and alerts are available?
Where do I sign up?
Will I receive confirmation?
What should I do if I don't receive a newsletter or alert I signed up for?
HTML or text: Which format is right for me?
When will I begin receiving newsletters or alerts?
Update my preferences
How do I unsubscribe?
Can I suggest newsletters newsday.com should add?
Do you have an iPhone app? How do I get it?

Personalize and customize newsday.com for you

What can I customize?
Customize My headlines in tool bar
Customize local news on the home page
Customize homepage weather location

Share content with newsday.com

Send us a news tip
Upload your photos
Upload your videos
Submit an event to exploreli.com
Comment on stories
Our code of conduct for sharing
Send us your feedback on the site
Find us on Facebook
Find us on Twitter

Resolve technical difficulties

Report a bug on the site
Who do I contact if I can't resolve the issue?
Which browsers does newsday.com support?
What is the best screen resolution for viewing your site?
What if the type is too small for me to read?
What can I do if the site loads slowly for me?
How do I use video on your site?
I am interested in making an online transaction on your site. How do I know it is secure?

Newsday print edition

Buy Newsday front pages or merchandise
Contact Newsday
Get Newsday Today's Paper -- digital edition
Manage My Newsday print subscription
Newsday back copies
Permission to reprint
Subscribe to Newsday's home-delivered print edition

Find popular content

Archives online
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Editorial, opinions, letters
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Stock tables
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Access to newsday.com

Who has full access to newsday.com?
Full access to newsday.com is an exclusive benefit for Newsday Home Delivery and Digital Access subscribers, as well as Optimum Online customers. Newsday home delivery subscribers will also be asked to complete a simple registration to ensure full, unlimited access to newsday.com. Full access to newsday.com is provided to all Optimum Onlinecustomers as an exclusive benefit – at no charge. Simply log in using your Optimum ID and password.

Who has limited access to newsday.com?
Anyone who is not signed in will have access to limited content on newsday.com. A user can gain full access by becoming a Newsday home delivery subscriber, becoming an Optimum Online customer or by purchasing a Newsday digital access subscription.

What is limited access? What will I see?
Anyone who is not logged in will have access to limited content on newsday.com. The following list is meant to be an example of how limited access works, but it does not cover all areas of the site:

Homepage, channel and section fronts - These can be accessed and all headlines can be seen. A user can scroll through the carousels and click the "flydowns," such as those for weather and traffic. If a user clicks a headline to go to an article, blog or column, he or she will get a preview of that content and an invitation to subscribe.
Photo galleries – Users who begin their experience with newsday.com in a photo gallery will have access to one image and then will be asked to login or register.
Video – Video is viewable to registered users only.
Classifieds, community affairs programs, service areas such as FAQs, and content such as obituaries and weather is be open to all users.
Search – A user will be able to search the site for various content and see the results of that search. However, clicking on an article, blog, or column will only display a preview of that content.
Blogs – Unregistered users who begin their newsday.com experience with one of our blogs will have access to the index of that blog. Users will need to login to read individual posts.
Comments –A user will be able to view comments but must be registered and logged in to make a comment.

Register for newsday.com

Why should I register? If you are a Newsday home delivery subscriber, you need to complete a simple, onetime registration via MANAGE MY NEWSDAY. Only Newsday home delivery, Digital Access subscribers or Optimum Online customers will enjoy full, unlimited access to newsday.com.

How do I register? To register for newsday.com, click the "Register" button at the top right corner of any page or type www.newsday.com/register into your browser.

Is registration free? If you are a Newsday home delivery subscriber or Optimum Online customer, registration is free and takes less than a minute. If you are not a Newsday home delivery subscriber or Optimum Online customer, you will need to subscribe to either of these services or purchase a Newsday digital access subscription for only $3.49 per week before you can register for access to the site.

I am having trouble registering. There are blue question marks (?) beside the registration fields that explain the information required. If you enter incorrect information you will be alerted with a red error message that explains the correct parameters for the entry.

What if I need more help? You can email help@newsday.com or call 1-877-545-4834.

I am already registered. Why don't I stay logged in every time I visit newsday.com? When you are completing the registration form, check the "Remember me on this computer" box and you will not have to log in every time you visit from that computer. If don't log out of newsday.com before you close your browser, you will have full access on your next visit. If you access newsday.com from a different computer, you will need your email and password for a one-time log in.

I am a Newsday home delivery subscriber. Am I automatically registered? If you are a home delivery subscriber, you are not automatically registered for newsday.com. You will need to complete a one-time, simple registration process to enjoy full, unlimited access to newsday.com. Please follow these easy steps:

1.) Click the "Register" button at the top of the homepage and choose "I am a Newsday subscriber."
2.) To confirm your subscription, please complete the entire form. Then press the register button. You should be validated within seconds. If your subscription fails to validate, please check the information you provided. You can also email help@newsday.com or call 1-877-LI-LIVE-IT (1-877-545-4834).
3.) At the bottom of the form you will notice a "Remember me on this computer" box. You should check this box if you don't want to be required to log in every time you visit from that computer. When you've finished filling in the form, click the "Register" button.
4.) You will get a message that says you are almost done. A link has been sent to your email account, and you must click on that link to activate your newsday.com account.
5.) Once your account is activated, a screen will display the newsletters and offers available to you.
6.) To sign up for newsletters, check the boxes beside the newsletters you want, hit "Submit" and you're done! For detailed information on available text alerts and newsletters, click here.
7.) If you want to register multiple email addresses on your account, please repeat the registration steps for each new email address. Note that anyone logged in with your subscription information will have access to Manage My Newsday and can view and change your home delivery information.

I'm an Optimum Online customer. Am I automatically registered?
If you are an Optimum Online customer, you are not automatically registered. Simply sign in using your Optimum ID and password to create a registered account or go to www.newsday.com/register and select "Access is free for Optimum Online customers click here to verify your account.

I'm both a Newsday home delivery subscriber and an Optimum Online customer. Under which account should I register?

1.) When you click the "Register" button at the top of the homepage, choose "Continue" to verify your account if you would like to manager you home delivery subscription account using "Manage My Newsday."
2.) To confirm your subscription, please fill out the entire form. Your account number is optional. Then click the "Register" button. If your subscription fails to validate, please e-mail help@newsday.com or call 1-877-545-4834.
3.) You will get a message that says you are almost done. A link has been sent to your email account, and you must click on that link to activate your newsday.com account.
4.) Once your account is activated, a screen will display the newsletters and offers available to you. Hit "Submit" and you're done! For information on available text alerts and newsletters, click here.

I'm not a Newsday home delivery subscriber or an Optimum Online customer. What should I do?
If you are not a Newsday home delivery subscriber or Optimum Online customer, you will need to subscribe to either of these services or purchase a Newsday digital access subscription for $3.49 per week before you can register for access to the site.

1.) Click the red "Subscribe to Newsday" button at the top of the homepage.
2.) All home delivery subscriptions include free unlimited digital access or you may choose digital access only.
3.) Add your ZIP code to the box and hit Continue.
4.) Complete all the required fields in the form.
5.) After your payment has been processed, you will be guided through the registration process.
6.) To activate your registration, please click the activation link sent to the email address you provided during the registration process.

Signing up for Newsletters
Once your account is activated, a screen will display the newsletters and offers available to you. Please sign up for any phone text alerts first. Hit "Submit" and you're done! For information on available text alerts and newsletters, click here.

Find/change my password
You can change your password by clicking on your username in the header and selecting settings at the top right of the header. When you are in the profile area, click on the "Account" information tab, where you can edit your password.
Find/change my email address
If you have forgotten the email address you used to register at newsday.com, you will have to register a new email address. Click the register button at the top right of the header. To disable your old email address, please email help@newsday.com or call 1-877-545-4834, and simply complete registration to use your new email address.
Can I have multiple email addresses?
You can register multiple email addresses per household under your Newsday or Optimum Online accounts by simply repeating the registration process with each new email address. Newsday subscribers should note that anyone logged in with their subscription information will have access to "Manage My Newsday" and can view and change home delivery information.
Reset a forgotten password On the log in screen, you can click the "Forgot password" link under the password box. It will ask you to fill in your email and submit. A temporary password will be emailed to you immediately. You can use that to log in, but you should go to your profile page and choose a new password once you have done so.
What is the username for? Your username is your identity on the site. It shows up when you log in and comment on stories. You cannot log in to newsday.com with your username. You must use the email address and password you set up during registration.
Change my username You can change your username by clicking on your username at the top right of the header and then selecting the "Settings" option. When you are on the "Setting" page, click on the "Account" information tab, where you can change your username.
How can I update my profile? You can update your profile by clicking on your username at the top right of the header and then selecting the "Settings" option. When you are in the profile area, there are tabs that contain information you can update.

Account info – Click on the "Edit" link to change your password, full name or username.
Newsletters – A list of available newsletters and email news alerts appears with a check mark in any newsletter you are currently signed up for. Simply check or uncheck the boxes to change your newsletter choices, then click "Save."
My favorites & headlines – Here you can customize areas of newsday.com. Currently you can customize weather and the "My headlines" areas under local settings.
Weather – This area shows you which community your homepage weather forecast is set to. When you register it will be set to your registration ZIP code. You can change your default by clicking the edit link and typing a ZIP code or community name into the form.
My headlines – The "My headlines" tab in the tool bar at the bottom of each page gives you a quick view of the news and information that is most important to you. You can choose your favorite news and information categories to be displayed in the "My headlines" link. You can edit your settings from this profile area or from the "My headlines" link in the tool bar.

What do you do with my information? Your privacy is very important to us and we take seriously the safeguarding of your information. For more information on how we use your information and protect your privacy, please review our Privacy Policy .

How do you protect my privacy? Protecting your privacy is very important to newsday.com. We take seriously the collection of any personally identifiable information and personal information from our visitors. For more information on how we protect your privacy, please review our Privacy Policy.

How to register – step by step

Newsday home delivery subscriber — please follow these easy steps:

1.) Click the "Register" button at the top of the homepage and choose "I am a Newsday subscriber."
2.) To confirm your subscription, please complete the entire form. Then press the "Register" button. You should be validated within seconds. If your subscription fails to validate, please check the information you provided. You can also email help@newsday.com or call 1-877-545-4834.
3.) At the bottom of the form you will notice a "Remember me on this computer" box. Check this box if you don't want to be required to log in every time you visit from that computer. When you've finished filling in the form, click the "Register" button.
4.) You will get a message that says you are almost done. A link has been sent to your email account, and you must click on that link to activate your newsday.com account.
5.) Once your account is activated, a screen will display the newsletters and offers available to you.
6.) To sign up for newsletters, check the boxes beside the newsletters you want, hit "Submit" and you're done! For detailed information on available text alerts and newsletters, click here.
7.) If you want to register multiple email addresses on your account, please repeat the registration steps with each new email address. Note that anyone logged in with your subscription information will have access to Manage My Newsday and can view and change your home delivery information.

Optimum Online customers — please note:

If you are an Optimum Online customer, you are not automatically registered. Simply sign in using your Optimum ID and password to create a registered account.

Both a Newsday home delivery subscriber and an Optimum Online customer – please follow these easy steps:

1.) When you click the "Register" button at the top of the homepage, choose "Newsday Home Delivery." You must be registered as a Newsday subscriber if you want to pay bills, set vacation stops and access "Manage My Newsday."
2.) To confirm your subscription, please complete the entire form. Then press the "Register" button. You should be validated within seconds. If your subscription fails to validate, please check the information you provided. You can also email help@newsday.com or call 1-877-545-4834.
3.) At the bottom of the form you will notice a "Remember me on this computer" box. Check this box if you don't want to be required to log in every time you visit from that computer. When you've finished filling in the form, click the "Register" button.
4.) You will get a message that says you are almost done. A link has been sent to your email account, and you must click on that link to activate your newsday.com account.
5.) Once your account is activated, a screen will display the newsletters and offers available to you.
6.) To sign up for newsletters, check the boxes beside the newsletters you want, hit "Submit" and you're done! For detailed information on available text alerts and newsletters, click here.
7.) If you want to register multiple email addresses on your account, please repeat the registration steps with each new email address. Note that anyone logged in with your subscription information will have access to Manage My Newsday and can view and change your home delivery information.

Not a Newsday home delivery subscriber or an Optimum Online customer – please follow these easy steps: If you are not a Newsday home delivery subscriber or Optimum Online customer, you will need to subscribe to either of these services or purchase Newsday digital access subscription only for $3.49 per week before you can register for access to the site.

1.)Click the "Register" button at the top of the homepage or go to www.newsday.com/onlineaccess.
2.) Add your ZIP code to the box and hit Continue.
3.) Complete all the required fields in the form.
4.) After your payment has been processed, you will be guided through the registration process.
5.) To activate your registration, please click the activation link sent to the email address you provided during the registration process.

Sign up for newsletters and alerts

What email newsletters and alerts are available?
Breaking News Alerts — Get the latest breaking news from newsday.com, when it happens, sent directly to you with our e-mail news alert. (Daily delivery)

Newsday Now — Get our must-read, early morning briefing, featuring breaking news, plus the day's top stories, weather, traffic and transit information, and sports. (Daily delivery)

Daily Business — The Business Newsletter brings you top breaking local news stories and columns, the best of the business blog, and political and government news you need to do business. (Monday – Friday delivery)

Sports Now — Latest scores, photos, videos and our columnists' expert analysis. (Monday – Friday delivery)

Opinion Newsletter — Get the latest commentary and analysis Newsday's columnists and editorial board, plus the latest posts from our Viewsday blog. (Monday – Friday delivery)

Long Island Community Newsletters — Stay up-to-date on everything in your town, including events, restaurants, crime, photos and video. (Friday delivery)

High School Sports — A weekly ranking of LI's best teams, plus a guide to the week's must-see games. (Friday delivery)

Real Estate — The Real Estate Newsletter highlights the Long Island market's latest news -- from the coming weekend's open houses to updated community profiles. Delivered every Thursday, it also links to our database of LI real estate listings. (Thursday delivery)

Travel — Hot travel deals, destinations, photos, videos, and more. (Friday delivery)

ExploreLI Best Bets — Whether it's around the corner or on the other side of town, ExploreLI gets you ready for the weekend with events, restaurant suggestions and more. (Thursday delivery)

Feed Me — The inside scoop on restaurants, dining deals, recipes, take-out and more. (Thursday delivery)

Where do I sign up? If you are not registered, click the "Register" link at the top right of the header above the navigation. After you register, you will get information about the available newsletters and be asked to sign up for your choices. If you are already a registered user, click on the "My Profile" link and either sign up for newsletters or change your previous selections.

Will I receive confirmation? You will not receive a confirmation email of your newsletter choices at this time. You can see them in the settings area of the site.

What should I do if I don't receive a newsletter or alert I signed up for? Email help@newsday.com or call 1-877-545-4834.

HTML or text: Which format is right for me? We send all of our emails HTML unless your device is not capable of viewing that. Then you will automatically receive a text-only email.

When will I begin receiving newsletters or alerts? You should begin receiving newsletters or alerts as soon as you sign up for them. Here is a link for newsletters to see all of our newsletter choices, along with their delivery days.

Update my preferences You can change your email address or preferences by hovering your cursor over your username at the top right of the header above the navigation and then selecting "settings". When you are in the profile area, click on the "Account" information tab, where you can change your preferences.

How do I unsubscribe? Click the link at the top of the newsletter you receive to change your email choices. That will take you to tje newsday.com homepage, where you can click on your username and then the "Newsletter" tab to change your email choices. There is also an unsubscribe link at the bottom of the newsletter.

Can I suggest newsletters newsday.com should add? Yes, please do. Email us at web@newsday.com.

Do you have mobile apps? Yes, you can get Long Island news and information 24/7 on your iPad, iPhone, iPod Touch, Android and Kindle devices. You can get breaking news, sports, entertainment, business and lifestyle news, customize local Long Island news by ZIP code, flip through most popular photos, watch local news, sports and entertainment videos and more. Click to download and find out more

Personalize and customize newsday.com for you

What can I customize?

Local news — On the homepage you will find a section called "Long Island Towns." Use this page to choose the community whose headlines you'd like to see displayed on your homepage.
Customize "My News" in floating tool bar — The first time you click the "My News" link in the floating toolbar (found on the bottom of your screen on every page), you will be brought to a page with a box that says "Edit my settings." Click that button to go to a page where you can choose from dozens of categories from which to get updated headlines. Click on the categories and submit your choices. Next time you click on the "My News" link, you will be brought to a page with the latest headlines. Your computer will remember your choices every time you come back to newsday.com. If you use a different computer you will have to be sure save your choices again. This is a great place to check often for updated news throughout the day.
Customize homepage weather location– When you go to the weather page it will default to Islip. Click on the "Change default" link to change your weather location. You can also save additional favorite weather locations so you can keep up with the weather in your favorite destinations.

Share content with newsday.com

Send us a news tip On the bottom of every page you'll find a floating toolbar with a link that allows you to submit news tips. Please fill out the form and submit.
Upload your photos On the bottom of every page you'll find a floating toolbar with a link that allows you to submit photos. Please fill out the form and submit. Please make sure your photo conforms to the required specifications and follow the instructions to upload. There is also an "Upload photo" button on all photo galleries that allow photo sharing.
Upload your videos On the bottom of every page you'll find a floating toolbar with a link that allows you to submit videos.. Please fill out the form and submit.
Submit an event to exploreli.com Go to exploreli.com/submitevent and fill in the information on the form.
Comment on stories You must be a registered newsday.com to comment on stories. If you are not, you will be prompted to register before you can do so. You do not have to be registered to view comments.
Our code of conduct for sharing Please read our Terms of Service for our full Code of Conduct for sharing on the site. Please make sure the comment you are posting complies with our terms. Be polite. Inappropriate posts may be removed by the moderator.
Send us your feedback on the site Send us an email at web@newsday.com.

Send a News Report using iSend in the Newsday app

Send us a news report. You can submit a report along with photos and videos in the Newsday app while on the go. The iSend feature can be found by swiping left in the carousel under the Newsday logo in the smartphone app. On the tablet app, simply press the More button in the lower right corner to find iSend in the list.

Resolve technical difficulties

Report a bug on the site To report a bug or bad user experience on the site, email web@newsday.com .
Who do I contact if I can't resolve the issue? Email help@newsday.com or call 1-877-545-4834.
Which browsers does newsday.com support? newsday.com is best viewed with the latest version of Firefox, Google Chrome or Safari. It can also be viewed in Internet Explorer 9 or later. If you are using an older version of Internet Explorer, your experience will be less than optimal.

Download and install the latest browsers to improve your experience:
Download Firefox
Download Internet Explorer
Download Safari
Download Google Chrome
What is the best screen resolution for viewing your site? 1024x728 or higher.
What if the type is too small for me to read? You can make the type larger or smaller by clicking the "A-" or "A+" link in the article tools area, above the headline of any article. You can also adjust text size using your browser tools. This varies, depending on which browser you are using.
What can I do if the site loads slowly for me? The time it takes the site to load depends primarily on the Internet speed coming into your computer and other traffic or users on that Internet line. The site may load more slowly the first time you visit to newsday.com since it has not been cached on your computer. After the first visit it should load more quickly. If you find that it loads more slowly than other news sites, email help@newsday.com or call 1-877-545-4834.
How do I use video on your site? You can find the video player on the homepage by clicking the "Top Videos" link in the main carousel. An overlay will come down with the video player and many Video on Demand choices. Double-click the thumbnail of the video you want to play and it will begin in the player. The tools to control the player show upon mousing over the player. You can view our HD-quality video in full screen mode by clicking on the icon at the bottom right of the player. To close the video overlay, click the X in the right-hand corner or click again on the top videos tab. You can also access video through the video button on the top horizontal navigation located on every page header.
I am interested in making an online transaction on your site. How do I know it is secure? Our site uses VeriSign SSL for security.

Newsday print edition

Buy Newsday front pages or merchandise To obtain copies of photographs that have appeared in Newsday's print edition or on newsday.com, visit newsday.com/buyphotos. To purchase a page reproduction, call 631-843-4725 or go to Newsday pages
Get Newsday's Today's PaperAnyone with full digital access who is signed in can access Newsday’s digital edition of the newspaper. Today’s Paper is available on newsday.com and also in the Newsday app for iPad, iPhone, Kindle and Android devises
Manage my Newsday print subscription You must now be a newsday.com registered user and you must be logged in to be able to manage your Newsday home delivery account online. Please go to Manage My Newsday for more details on how to request a vacation stop, pay your bill, report a delivery problem, compliment your carrier and more. You can also reach the circulation department at 1-800-NEWSDAY (639-7329).
Newsday back copies To purchase a back issue of Newsday, call 1-631-843-3135.
Permission to reprint For reprints, rights & and permissions to republish Newsday stories or photographs, contact: PARS International Corp. at 1-212-221-9595 ext. 324 or fax to 1-212-221-9195. You can email PARS at Newsday@parsintl.com