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Businesses can now 'Yelp' at critics
Business owners in the city are challenging the adage that the customer is always right, especially when clients bad-mouth them online.
The Internet has become a free-for-all of complaints against businesses, and few sites for griping are as popular as Yelp.com. The pervasive chatter is a new phenomenon for businesses to contend with, challenging traditional customer service and even fundamental...
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