Cold, fed up LIers frustrated with LIPA response
PLAINVIEW - More than 200,000 Long Islanders remain without power a full seven days after Superstorm Sandy hit, and many residents are getting fed up with what they call LIPA's poor communication. Residents looking for restoration timetables or reasons why their neighbors have power and they don't say they're tired of being put on hold or getting disconnected when they call LIPA's service number. In a statement to News 12 Long Island, LIPA says it has provided storm communications through numerous channels, including phone calls, emails, and public outreach. "Because of the extensive damage from this storm, we have not been able to get down to that level of granularity for individual specific customers," the utility says. Adding to residents' frustrations, LIPA's outage-tracking website was inaccessible for about 5 hours today. The outage map was put back online at around 8 p.m. this evening with major changes to the way it's set up.
LIPA Storm Center - Outage map Sandy Emergency Resources