LIPA ranks last in customer satisfaction
Photo credit: Ed Betz, 2011 | A new survey shows LIPA ratepayers are among the least satisfied customers.
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American Customer Satisfaction Index
The Long Island Power Authority dropped to dead last in customer satisfaction among major U.S. utilities in a newly released survey by J.D. Power and Associates, which found that 2011 storms irked electric customers nationwide.
LIPA's score of 552 out of 1,000 was the lowest of 126 utilities surveyed, and represented a 30-point drop from the 582 LIPA received last year.
The low ranking...
