Dennis Napolitan of Levittown got a surprise when he checked his home's video security system Wednesday after hearing from a neighbor that a LIPA truck had arrived at his home to conduct a long-awaited test.
Hidden cameras aimed at a gate in his yard clearly show a utility worker urinating on his house and fence -- an insult added to what Napolitan said was the injury of missed appointments and rude treatment from the utility.
"I was really upset when I saw it," he said. "I found this out the same day I hear they are raising the rates."
The Long Island Power Authority referred Newsday calls about the incident to National Grid, which operates the system under a contract that expires in December. National Grid spokeswoman Wendy Ladd said the company has reached out to the customer and its employee.
"We said we apologize that it happened and we're going to speak to the employee," she said.
Napolitan said he couldn't be sure whether the incident was the result of an urgent need or anger because he had previously left a message on the worker's voice mail venting about the utility's missed appointments and failure to return his calls. He even filed a complaint with LIPA headquarters, he said.
"Getting LIPA to come to my house to do this test was an absolute disaster," he said.
Ladd said the incident "was not out of any anger."
Napolitan said he'd been waiting nearly a month for LIPA to send a worker to perform a wire test required before his contractor could start work on an in-ground pool. The delays mean Napolitan won't get a pool by summer's end or any swim time this year, he said.
Napolitan said he still doesn't know for sure if the worker conducted the test -- he wasn't scheduled to be there that day. He said seeing the video was the last straw after reading in Newsday that LIPA had raised bills by more than 4 percent this month.