The Straphangers Campaign released its third annual ranking of the worst and best subway and bus events of year Thursday, with superstorm Sandy coming in as the worst and the heroic cleanup of the storm as the best.
Metropolitan Transportation Authority chief Joe Lhota's departure was among the worst for continuing the "revolving door" of chairmen, and increasing crime and construction accidents also made the list. For the best, the group included increased funding, more Select Bus Service deployment and the popular Poetry in Motion program.
MTA spokesman Kevin Ortiz said the agency is "Glad that Gene recognizes all of the positive steps we've taken to improve the system over the past year."
Here's a look at events from both lists and how some may affect the agency this year.
Transit rebounded quickly in the wake of Sandy. The MTA's massive cleanup efforts gave a spike of approval for the oft-derided agency, which some have suggested played a part in Lhota's possible mayoral run this year.
MTA uses technology to make life easier for its customers. The agency just launched the beta version of an app that will tell people precisely when their train will get the station.
Superstorm Sandy shut down the entire system and it is still recovering.
The fourth fare hike in five years will hit commuters March 1.