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Metro North's punchy personality

Before a Metro-North conductor retired to Italy, he made sure his beloved heart-shaped ticket puncher - his sidekick for many years -- lived on in a young conductor's hands.

Like passing a torch, the man's punch was passed down to Sharon Carlquist, who used it until it broke. Now a year away from retirement, Carlquist, a conductor for more than 30 years, hopes to get her hands on a heart-shaped...

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