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LI hospitals can ill-afford low patient satisfaction scores

(L-R) Patti Conners visits her mother, Mildred McMahon,

Photo credit: Newsday / John Paraskevas | (L-R) Patti Conners visits her mother, Mildred McMahon, of Port Jefferson, at Mather Hospital in Port Jefferson. (Jan. 30, 2013)

Long Island hospitals score among the lowest nationally in how satisfied patients are with their experience, a situation that could now cost them big money.

As of Oct. 1, the federal Centers for Medicare & Medicaid Services (CMS), as part of the Affordable Care Act, began tying reimbursements to hospitals in part to how well they score on a 10-question survey that rates how satisfied patients...

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