LI hospitals can ill-afford low patient satisfaction scores
Photo credit: Newsday / John Paraskevas | (L-R) Patti Conners visits her mother, Mildred McMahon, of Port Jefferson, at Mather Hospital in Port Jefferson. (Jan. 30, 2013)
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Long Island hospitals score among the lowest nationally in how satisfied patients are with their experience, a situation that could now cost them big money.
As of Oct. 1, the federal Centers for Medicare & Medicaid Services (CMS), as part of the Affordable Care Act, began tying reimbursements to hospitals in part to how well they score on a 10-question survey that rates how satisfied patients...