Local businesses support communities

As a brick-and-mortar retailer selling appliances, I take issue with the tone of “Brick-and-mortar rang up a no-sale” [Expressway, Feb. 26].

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I wonder whether the writer understands that businesses like ours support our communities in many ways. We employ local people, donate to local schools and charities, pay local taxes.

We’ve been in business for more than 50 years and work very hard to maintain our business, which has become more difficult due to the perception that internet shopping is easier and cheaper.

I cannot understand the writer encountering a sales person in a local retail store who spoke no English — or other employees who couldn’t or wouldn’t assist him. I’m sure that a grasp of the language was necessary to be employed.

When the writer says there is a lot more to brick and mortar, he is correct, but on a different level. An amazing amount of education goes into sustaining a business. It’s forever a work-in-progress to make its people knowledgeable, courteous, patient — and competitive! A sector should not be judged by one person’s perspective.

Judy Blandi, Mount Sinai