The Travel Troubleshooter

TRAVEL TIPS

Money stolen while traveling?

Question: I traveled to London for official purposes. Unfortunately all my money was stolen at the hotel. I don't know what to do or where to go. I didn't bring my phone, and the hotel telephone line was disconnected during the robbery, so I have access only to e-mails. Please, can you send me 1,500 pounds today so I can return home? As soon as I get home I would refund it immediately. I want you to send it through the Western Union outlet.

May 13, 2007

The fine art of complaining

Your airline lost your luggage. Your car rental company ran out of sedans and handed you the keys to a gas-guzzling van. Your hotel can't find your reservation, and you're homeless on vacation. What now?

May 13, 2007

It's not just who gets your letter that matters—it's who else gets it

Here's whom to copy: