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Low-cost airlines winning Japan loyalty

AirAsia Japan president Kazuyuki Iwakata explains the new-to-Japan

AirAsia Japan president Kazuyuki Iwakata explains the new-to-Japan concept of low-cost airlines. His is one of three such carriers that are changing the way the Japanese view flying. The others are Peach Aviation and Jetstar Japan. (Sept. 28, 2012) Credit: AP

NARITA, Japan - Japan has a reputation for loving expensive things like overpriced real estate, gourmet melons and luxury brands. But the nation is finally discovering the joy of flying cheap, with the arrival this year of three low-cost carriers.

The takeoff of AirAsia Japan, Peach Aviation and Jetstar Japan could change lifestyles. No longer will air travel be mostly confined to business trips and fancy once-in-a-lifetime vacations to places such as Hawaii.

Flying is suddenly growing more casual, including for weekend dining, visits with friends, even day trips. Ticket prices are plunging by about half -- $200 trips to the southwestern resort island of Okinawa, or a $60 hop to Seoul, South Korea.

The airlines are not only out to woo Japanese away from regular leisure activities such as spending money at Disneyland or watching a movie. They are also out to convince the notoriously workaholic Japanese not to work so hard.

They may revitalize Japan's $38 billion aviation market --lready the world's third largest, comprising about 5.5 percent of global traffic and 11 percent of industry revenues -- that critics say is untapped for its tremendous potential.

Helping to drive the change is the expansion of two Tokyo airports, Haneda and Narita, which has opened up more landing slots for airlines.

Graduate student Chie Kodama, 22, recently used Jetstar for an urban planning research trip to Okinawa, and was surprised at how the planes were "normal," like any other airline's. "And it is so cheap you forgive any shortcomings," she said.

As with other low-cost carriers around the world, passengers get charged for meals and extra luggage. Efficiency is critical and so the airlines use online advertising and reservations, fit more seats into each jet, and take off quickly after landing.

Booking early is a must for the best deals, and refunds and schedule changes aren't allowed. The gates are typically at the farthest end of airports. Flights are sometimes delayed. The wait feels longer because users have to check in extra early.

Masato Yamaguchi, 22, said his friends had to run like mad when their AirAsia flight back to Tokyo from Okinawa was delayed, and they barely had time to catch the last bus.

As he noted: What would be the point of having to pay hundreds of dollars for a cab home, if they had endured the cramped space of a low cost carrier to pinch pennies?

"There was no way to cross your legs," Yamaguchi grumbled. "You wouldn't want to use it if you're going someplace far away."

Still, the carriers are doing well so far.

During the nation's Obon holidays in August, domestic flights at Peach were 94 percent filled, those at AirAsia were at 91 percent and at Jetstar, 89 percent. The companies are hoping to do as well for the year-end and New Year's holidays.

"It's not that the meals on standard fares were ever free. The charge was just part of the ticket price," Kazuyuki Iwakata, president of AirAsia Japan, told The Associated Press. "With us, people pay only for what they need."

As a marketing ploy, AirAsia Japan, which started operations in August, offered tickets for just 5 cents to the first 10,000 people. They quickly sold out.

Jetstar Japan is a third owned by Australia's Qantas Airways, and a third owned by Japan Airlines Co., which is making a soaring comeback, thanks to a $4.5 billion government bailout from bankruptcy two years ago and generous tax breaks that continue for several years. Mitsubishi Corp. and Century Tokyo Leasing Corp. are its other shareholders with 16.7 percent each.

AirAsia Japan is 49 percent owned by AirAsia, a Malaysian low-cost carrier founded in 1993, whose motto is "Now everyone can fly," and 51 percent by All Nippon Airways Co., or ANA, JAL's rival.

ANA is also a 38.7 percent investor in Peach, a joint venture with Hong Kong investment group, First Eastern Aviation Holdings. Peach offers flights out of Kansai Airport in Osaka, central Japan.

AirAsia Japan offers flights out of Narita, the Tokyo airport, to Sapporo, Fukuoka and Okinawa in Japan, and plans to start them to Seoul and Pusan in South Korea later this year. Flights to the Philippines and Guam are in the works as well.

While expanding Haneda has given a boost to the airline travel market, officials say more needs to be done. Landing fees at Japanese airports are among the highest in the world, endangering Tokyo's role as an Asian hub.

Tony Tyler, director and chief executive of the International Air Transport Association, said all carriers need to bring costs down if they hope to survive, but was upbeat about Japanese low-cost carriers. "In many parts of the world, the low-fare sector has tapped into demand from new market sectors. So they have grown the market, rather than cannibalized it," he said.


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