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Malverne concern over water service

Water service

Water service Credit: iStock

A Facebook page is a forum for Malverne Village residents who are angry and worried about brown, rusty water flowing from their faucets, supplied by Long Island Water, a division of the New Jersey-based private company American Water.

The most recent entry on the Facebook page, titled "I Love Malverne but hate the brown water", has an update from Tom Grech.

He reports on a meeting held Friday at village hall with Mayor Patti McDonald, along with a representative from American Water, and elected and civic leaders.

A highlight of the meeting, Grech says: "Our 5 basic requests were presented and accepted" by American Water’s Long Island division.

The five key requests:
"1. Independent village wide water testing with clear and definitive standards and results.
"2. Regular updates regarding progress from Long Island Water (including plant progress, water main breaks etc.).
"3. Customer Service Representative training. This includes coaching regarding the handling of customer inquiries and complaints via both the website and telephone.
"4. Transparency from Long Island Water in dealing with rate payers and general public.
"5. Clear, clean, safe water for our entire community."

"We are working diligently with them to get all five items taken care of," Lendel Jones, American Water's vice president for communications and government affairs, said Monday.

The company flushed the water pipes Friday, to expel rust, and is awaiting sample results to assess water quality, she said.

"We're keeping the township and the civic group apprised of our progress."

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