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Nationwide Call Center Unveils Comprehensive Guide to Shopping for an Answering Service

Sound Telecom, a leading nationwide provider of telephone answering services, call center solutions, and cloud-based phone systems, has announced the release of their guide for businesses to use when looking for an answering service.

Seattle Washington (PRWEB) December 20, 2013

As a part of their continuing efforts to be an industry leader and subject matter expert, Sound Telecom has constructed a document titled, “9 Questions You Should Ask when Shopping for an Answering Service: The Comprehensive Guide.” Based on numerous blog entries written by their C.O.O., Brian Gabriel, that touch on the subject of teaching people what to look for when shopping around for an answering service, the article is a compilation of blog posts that have been woven together to become a definitive source on the topic. Gabriel remarked, “I speak to hundreds of folks each month looking for professional answering support services. Often, they have the same kinds of questions. This guide was designed to help shoppers more accurately target their approach to selecting the right answering service vendor.”

The article was designed to familiarize shoppers with some of the most important things to consider along with pertinent background information that will come in handy while searching for an answering service. This thorough primer also warns of potential traps that buyers should be wary of and how to sift through murky information that misleading sales reps may unload. By disclosing some industry secrets, Sound Telecom aims to make the process of selecting an answering service a straightforward, pleasant experience for companies. “Most folks aren’t sure which questions to ask when shopping for answering support. So they just focus on price. There are several critical factors that must be addressed when seeking a qualified answering service vendor. This guide is designed to get shoppers on the right track,” Gabriel also commented.

Some of the important questions to ask include: What kinds of services do you offer? How do you train your agents? What are you call center’s performance standards? What reports do you offer? How do you handle hold time? And what kind of fees do you charge? Each of the questions are broken down into subcategories and thoroughly discussed so that every reader of the article is fully prepared to shop for an answering service with confidence.

Sound Telecom plans to make this piece widely available with the hopes that it will help as many people as possible as they seek out an answering service to assist them with their businesses. “Our hope is that this guide will help lift the answering service industry by better educating shoppers. When shoppers have higher standards, then the answering service professionals must also raise the bar to meet expectations. It is about delivery of a high-quality service. This guide helps shoppers get there quickly.”

To read the complete article, please view it here:

9 Questions You Should Ask when Shopping for an Answering Service: The Comprehensive Guide

About Sound Telecom

Sound Telecom is a leading nationwide provider of 24-hour Telephone Answering Services, Contact Center Solutions and Cloud-based Phone Systems professionally serving customers since 1986 with USA based agents. For more information, please visit

Contact Information

Andrew Tillery, Marketing Director
Sound Telecom

For the original version on PRWeb visit:


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