Growing IT Service Management Solution Moves IT from Technical Experts to Business Relationship Leaders
Cary, N.C. (PRWEB) October 27, 2015
Samanage, provider of the only multi-tenant cloud solution for enterprise service management solution that unifies both service desk and asset management, announced today the release of the Configuration Management Database (CMDB) capabilities within the Samanage solution.
Incorporated into the Samanage Service Management solution, the new CMDB module pulls in an asset’s configuration data, previously gathered through Samanage’s service desk or the asset management agent, enabling users to now see into specific incidents and assets like never before.
Service technicians now have the ability to easily move from attaching single assets to a particular incident to creating relationships with multiple attachments, such as a user, asset or another incident. The connection between the different Samanage solutions and the ability for Samanage CMDB to auto-populate from these other databases means that the maintenance of relationships is far less cumbersome and easier to anticipate.
“The new Samanage CMDB module is about enhancing and developing stronger relationships between all the moving pieces within the IT environment to better understand how these relationships impact the business as a whole,” said Doron Gordon, Samanage CEO. “The connections between all users, assets, and the business is now available at our customers’ fingertips, providing them with even greater visibility into the technology infrastructure of their entire enterprise.”
As more and more relationships are built over time, Samanage CMDB not only provides IT, but the entire enterprise, with clarity on changes and incidents. This allows IT leaders to have a deeper understanding of how each granular incident or larger change to the infrastructure impacts the organization.
In addition, Samanage CMDB enables IT organizations to understand the business impact of any particular service issue by mapping the relationships and dependencies between configuration items (CI) and the service issues. When these relationships are built, Samanage CMDB users can, for instance, map to the root cause of a problem and proactively warn end users about an impending impact.
Samanage CMDB capabilities are now available to all Samanage customers. To learn more about this feature, visit https://www.samanage.com/products/cmdb/.
Samanage delivers 100% SaaS enterprise service desk and IT asset management solutions that instantly offer extensive visibility into every incident and every service request. Visibility into service management is uniquely defined by Samanage through a highly intuitive interface, rich reporting, real-time peer-to-peer benchmarking into performance metrics, and actionable insights gathered millions of service requests. With this one-of-a-kind approach to visibility of enterprise services, Samanage enables an unprecedented level of confidence to IT service management. Shifting the value equation for how services are delivered to the enterprise, Samanage is leading the next generation of ITSM solutions.
To learn more about Samanage and our ITSM solutions, please visit http://www.samanage.com or call 1-888-250-8971.
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