TODAY'S PAPER
75° Good Afternoon
75° Good Afternoon
Business

Annual ranking of U.S. airline carriers

An aviation dean and a marketing professor ranked the 12 largest U.S. airlines by analyzing 2016 U.S. Department of Transportation figures for on-time flights, lost baggage, the number of passengers bumped off flights, and complaint rates.

12th: Frontier Airlines

Last year's ranking: 11
Photo Credit: AP

Last year's ranking: 11

11th: Spirit Airlines

Last year's ranking: 13
Photo Credit: AP

Last year's ranking: 13

10th: ExpressJet Airlines

Last year's ranking: 9
Photo Credit: AP

Last year's ranking: 9

9th: American Airlines

Last year's ranking: 10
Photo Credit: AP

Last year's ranking: 10

8th: United Airlines

Last year's ranking: 8
Photo Credit: AP

Last year's ranking: 8

7th: SkyWest Airlines

Last year's ranking: 7
Photo Credit: AP

Last year's ranking: 7

6th: Southwest Airlines

Last year's ranking: 6
Photo Credit: AP

Last year's ranking: 6

5th: Hawaiian Airlines

Last year's ranking: 4
Photo Credit: AP

Last year's ranking: 4

4th: JetBlue Airways

Last year's ranking: 2
Photo Credit: AP

Last year's ranking: 2

3rd: Virgin America

Last year's ranking: 1
Photo Credit: AP

Last year's ranking: 1

2nd: Delta Air Lines

Last year's ranking: 3
Photo Credit: AP

Last year's ranking: 3

1st: Alaska Airlines

Last year's ranking: 5 NOTE: The 2015 rankings
Photo Credit: AP

Last year's ranking: 5

NOTE: The 2015 rankings included 13 airlines. Envoy Air was not ranked in 2016.

Source: "Airline Quality Report" by Dean Headley, a marketing professor at Wichita State University, and Brent Bowen, dean of the aviation school at Embry-Riddle Aeronautical University

More news