Melville-based Verint Systems Inc. has supplied employee management software to Godaddy.com, a major Internet domain registrar.
The software is Verint’s Impact 360 Workforce Management.
Four of Go Daddy’s contact center sites are using the software for “automated forecasting, scheduling, strategic planning, adherence, shift bidding, time off management, scorecard and learning functionality,” Verint said.
The contract was initiated in June, and is now in use throughout the call-center network that must handle Go Daddy’s “expanding global customer base of 8.6 million and total domains under management sitting at more than 44 million…”
Go Daddy workers field more than 1 million calls a month, and the software helps manage proper scheduling, Verint said.
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