Melville-based Verint Systems says its workforce management software helped a customer, a 17-branch Connecticut credit union, reduce overtime costs while improving service.
The customer is the American Eagle Federal Credit Union, with more than 100,000 members and $1.1 billion in assets.
Verint's software, the GMT workforce management system, helped American Eagle create flexible schedules and deploy its staff efficiently, the company said.
The workforce management system is used at telephone call centers, commercial branch offices and back-office operations. It analyzes voice, video and other data to improve worker efficiency and customer interaction.
Verint did not disclose, in a Wednesday news release, the dollar value of the sale to American Eagle, which took place in December 2008.
"Within the first six months of implementation, its branch managers immediately gained a new level of visibility, enabling them to identify which locations were overstaffed, the transaction volumes and tasks taking place at each branch, and the modifications needed to align staffing levels accordingly," Verint said.
The software analysis led the credit union to increase its ratio of part-time to full-time workers from 16 percent to 25 percent, and to reduce branch overtime by more than 86 percent in the first year, Verint said. By the second year branch overtime had been reduced 96 percent, Verint said.
Photo shows a screen shot of Verint software, used at a financial firm to analyze video and other data.