The providers were ranked in three segments: home-based, small or midsize and large enterprise businesses.
In the large enterprise category, for businesses with 500 or more employees, Verizon beat AT&T for overall customer satisfaction.
“The results show that for the second year in a row, no company satisfied its customers better than Verizon, scoring first in the overall survey results, and achieving the top rating in every category examined,” said Verizon spokesman John Bonomo.
In that large enterprise segment, AT&T had improved significantly since the 2009 study and moved up into second place.
For home-based businesses with one to five employees, Cablevision’s Optimum Business came in first for the second year in a row, especially for cost of service and offerings and promotions. Verizon came in third.
“Optimum Business customers have access to a variety of advanced features and benefits including Optimum WiFi ... robust e-mail with remote access, easy and transparent billing with flat-rate pricing, dedicated 24/7 customer support and other benefits,” said Joseph Varello, vice president of product management for Cablevision, which also owns Newsday.
Cox, not available in this market, won the top spot for businesses with fewer than 500 employees.
Here are the full J.D. Power rankings.
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