Long Islanders overwhelmed by laundry lists of home repairs can now outsource home management, thanks to a new concierge service.
Woodbury-based Harmony Home Concierge, a service that markets itself as a “one-stop shop” experience, will handle a homeowner’s affairs. For a monthly or annual fee, each member is assigned a personal agent, or concierge, who will make home service appointments — landscaping, light construction, miscellaneous repairs — for using a network of vetted vendors.
“We’re homeowners,” said Steven Goldman, chief executive of Harmony Home and its parent company, Star Group, which owns and operates heating oil and propane companies on Long Island. “We kind of get that it’s frustrating when you’re waiting for someone that promises to show and they don’t show."
Goldman, 57, of Lloyd Harbor, launched the service in late June with a twofold goal: “Make the management of a home less stressful, and give people back their time.”
If a service person does not show, members call the concierge, who takes over from there. The agent will also make arrangements with homeowners who cannot be at home to wait for service providers and to work with clients to plan future home repairs for scheduling and budgeting purposes.
Alicia Hemerlein, 27, of Islip, is one such agent.
“We do all the legwork for the customer,” she says. “It’s a singular point of contact for all their questions and needs.”
The concierge service is currently available in New York, New Jersey, Connecticut, Rhode Island and Boston. As of September 2018, Hemerlein says, there were more than 2,500 customers paying for the concierge service.
For those who do not have a heating oil account with the company, the service costs $29.99 after a three-month free trial period. For those with an oil account, the cost drops to $14.99 a month. Customers have full access to their assigned agents: They can text, email, call.
“This is a real, human relationship,” Goldman says. “To me, today, I would almost pay anything for that.”