There is nothing quite like an airline scorned -- particularly if the airline in question just filed for Chapter 11 and then weathered withering abuse by someone named Alec Baldwin on Twitter. The airline just issued a statement on its Facebook page, and it says that Baldwin was so abusive that he alarmed the flight staff. Well, read it -- and you now realize why Mr. B, who has deactivated his Twitter account, has a significant PR problem all of a sudden.
Since an extremely vocal customer has publicly identified himself as being removed from an American Airlines flight on Tuesday, Dec. 6, we have elected to provide the actual facts of the matter as well as the FAA regulations which American, and all airlines, must enforce. Cell phones and electronic devices are allowed to be used while the aircraft is at the gate and the door is open for boarding. When the door is closed for departure and the seat belt light is turned on, all cell phones and electronic devices must be turned off for taxi-out and take-off. This passenger declined to turn off his cell phone when asked to do so at the appropriate time. The passenger ultimately stood up (with the seat belt light still on for departure) and took his phone into the plane’s lavatory. He slammed the lavatory door so hard, the cockpit crew heard it and became alarmed, even with the cockpit door closed and locked. They immediately contacted the cabin crew to check on the situation. The passenger was extremely rude to the crew, calling them inappropriate names and using offensive language. Given the facts above, the passenger was removed from the flight and denied boarding.