You’d think that the position of “hostperson” would require the applicant to greet diners, seat them and take the occasional drinks order. Not so fast. Here is the unabridged text of a recent ad on craigslist “Long Island’s food / beverage / hospitality'' jobs board.
We don't know which establishment is responsible for this, but requirement #11 (of 35) compels the applicant to "know locations of all Golden Nugget outlets and what services are available to the guests."
• Attend pre-shift meetings.
• Maintain uniform appearance according to established guidelines.
• Display friendly and welcoming hospitality while greeting and seating guests in a timely and professional manner.
• Provide superior customer service at all times.
• Ability to utilize Open Table reservation system.
• Seat guests according to ADA guidelines.
• Present guests with clean menus.
• Seat all stations equitably, assuring equal distribution of parties.
• Circulate stations, ensuring that guests are receiving proper service and that all employees are in their stations and doing their jobs.
• Check to ensure that tables are properly set, side stations are kept clean and ensure that all side work is being completed properly.
• Know locations of all Golden Nugget outlets and what services are available to the guests.
• Be familiar with menu items and daily specials.
• Keep reception area neat and clean.
• Collect and inspect all menus. Discard old and worn menus and replace them with new menus.
• Answer phone according to established procedures.
• Take guest reservations according to established procedures.
• Offer wine options when taking large party reservations.
• Ability to answer basic wine, liquor, beer and food menu inquiries from guests.
• Assist manager on duty in ensuring that break schedules are adhered to and there is proper coverage on the floor.
• Ensure smooth transition at shift change and remain on duty until relief is present.
• Handle initial guest complaints. Inform manager on duty of any compliments or complaints.
• Present needs of the department to the manager on duty.
• Assist with maintaining a neat, clean and safe working environment.
• Know and understand all comp and coupon policies and keep comp record in order.
• Handle lost and found items according to established procedures.
• Complete special projects as requested by Food and Beverage Management.
• Constantly walking, standing, eye/hand coordination, handling, wrist motion, hearing, speaking, seeing and reading.
• Occasionally sitting, bending, reaching.
• Occasionally lifting and carrying up to a maximum of 55lbs. alone for distances up to a maximum of 500 ft.
• Occasionally pushing up to a maximum of 200 lbs. for distances up to a maximum of 1,500 ft.
• Must be able to perform the functions for the following jobs -- Food Server and Bus/Runner.
• Work performed indoors in a climate-controlled environment. There are occasional hot and cold temperature changes.
• Work with others in close spaces.
• Moderate noise levels.
• Walk/stand on tile/mats/carpet
HAZARDS: Kitchen equipment.
High School Diploma (GED). Minimum six months previous Hostperson experience required; upscale casual dining experience preferred. Previous Food Server experience preferred. Must have superior customer service skills and must have a well-groomed appearance as well as a professional and pleasant presentation. Basic food (preferably Italian cuisine), wine, liquor and beer knowledge required. Knowledge and ability to utilize a reservation system. Must read, write, speak and understand English proficiently and perform basic math. Minimum age requirement is 18.
Angie Montoya and Tanya Narang Tanya Narang, hostpersons at Four Food Studio in Melville