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What's the best app for storing your passwords?

The Dashlane app stores your passwords and encrypts

The Dashlane app stores your passwords and encrypts them in your smartphone or tablet. Photo Credit: Dashlane

As password programs go, Dashlane has a lot going for it compared to competitors like Keeper. Dashlane will generate complex passwords, remember them and store sign-on fields as they’re typed.

Like Dashlane, Keeper will remember user names and passwords, but it takes a bit more effort to record the passwords and actually fill in the fields, and it doesn’t always work. With Dashlane, you enter your password once per bootup. Keeper requires a master password each time Microsoft Edge (the browser it supports) is launched. Both support second-factor authorization using devices like YubiKey, a tiny USB stick that’s programmed easily on a PC or Mac. The master password is entered, followed by inserting the YubiKey.

When Dashlane works, it’s excellent. When a problem occurs, be prepared. Dashlane’s tech support — offered by email and chat only — can be problematic. Perhaps there’s a language issue, but the technicians have difficulty understanding reports, for example, like when the master sign-on doesn’t work. That problem took about a week of back-and-forth with technicians — third-level support wasn’t much better than primary support. At one point it took submitting a photo and driver’s license along with a string of numbers to help recover the working master password.

Using Keeper during the interim was a hassle that called for inserting all sign-ons.

Most password programs — including LastPass, KeePass and Sticky Password — have free versions. It pays to try them out and see which one is the best fit for your needs.

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