Problems in distribution of prepaid postage envelopes created a short supply at New York City subway token booths, prompting transit officials to set up an online replacement service as well as provide LIRR riders with the prepaid envelopes at Penn Station, transit spokeswoman Deirdre Parker said.
Until the online service is set up, which should be in the first quarter of next year, commuters can for the first time go to Penn Station's customer service booth and get a prepaid postage envelope and questionnaire to fill out and mail in with their defective Metro Card and get a replacement. More than 2,500 prepaid envelopes have been delivered to the customer service booth, Parker said.
Normally it takes up to 11 business days for customers to have their cards replaced, said Parker, adding the new online service "will make it a lot faster, easier and more customer-friendly."
For now, Parker said, "There should be an ample amount of the prepaid envelopes" at Penn Station and at city subway token booths. The MTA receives about 170,000 complaints of defective Metro Cards that also include cards purchased at LIRR Metro Card vending machines.