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Satisfied with LIRR? It depends

One veteran LIRR rider, Lynn Hoffman, 55, of Hicksville, said she had generally good feelings about the train system she uses to commute from the Hicksville station to Penn Station five days a week to take classes at Studio Jewelry on Madison Avenue.

"Very good," she said, adding, "It's excellent, to tell you the truth."

But she said she avoids the onboard bathrooms. "I use the ones in the station," she said.

Her feelings echoed many of those expressed by commuters in the just released Metropolitan Transportation Authority customer survey. But while many in that survey indicated they were satisfied with service, some riding the rails Monday were more critical of the LIRR.

"What they consider on-time and what the real-world considers on-time are totally different," said Jeremy Leonhardt, 38, from Ridge, who commutes five days a week from the Ronkonkoma station to Penn Station.

He said that by and large, he's not happy with the LIRR's service. "It's up and down," he said. "It has its moments."

He said one of his biggest gripes is the lack of information when things go awry. "There's no communication," he said.

Other commuters, such as Edmond Pollard, 43, of Levittown, had little to complain about.

"Overall the service is good," said Pollard, who is a sommelier at the River Cafe in Brooklyn and commutes from the Hicksville station five or six days a week to Jamaica station.

But he said his one complaint would be similar to Leonhardt's. "Sometimes when there's delays with the trains there's not enough communication, so customers are left on the platform not knowing what's going on," he said.

Nicole Miller, 62, a controller from Plainview, said she isn't thrilled with the LIRR.

"There's always something wrong," she said, adding that with the level of technology and funding, the trains should be on time more often. "This is the United States, this is not a third-world country."

Miller, who commutes five days a week, said the LIRR should deal better with recurring problems, like inclement weather. "It's not the first time they've seen snow, or heavy rain," she said.

With Zachary R. Dowdy


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