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Brookhaven info line takes 400,000th call

“One call does it all,” says the slogan for the Brookhaven Town information line, 451-TOWN.

By June 22, that one call had been made 400,000 times, according to the town.

The line was launched in September 2007 for residents seeking town services and information for non-emergency situations.

“All of the resources that Brookhaven has to offer are just a phone call away," town Supervisor Mark Lesko said in a statement, adding that 451-TOWN has helped departments improve delivery of services.

The 400,000th call was from a woman asking how to dispose of her expired prescription drugs, according to the town. The call center representative sent her to her local police precinct, which has a container where unused and expired prescription medications can be safely disposed.

The town info line, which is staffed by seven representatives on weekdays from 9 a.m. to 4:30 p.m., fields about 550 calls per day. The town said the phone line also helps the town track patterns of calls, which aids in identifying local issues.

Among calls handled on the banner day was one from a new resident who needed garbage and recycling pickup schedules, a caller inquiring about adult tennis lessons and a resident reporting recurring flooding near his home.

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