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Who to call for snowy sidewalk complaints

RELATED STORY: Community Watchdog: Packed snow makes sidewalks inaccessible

Where to file complaints about sidewalks that have not been cleared of snow and ice:

HEMPSTEAD: Call the Supervisor's Help Line, 516-489-6000
OYSTER BAY: The town requires a written complaint. A form is available on the town website,, under the label Code Compliance Bureau
HUNTINGTON: Complaints can be submitted on the town’s website,, under the label Huntington @ Your Service; or by calling the Code Enforcement Office at (631) 351-3167
BABYLON: Call 311
SMITHTOWN: Call the town’s Public Safety Office, 631-360-7553
ISLIP: Call the central complaint line, 631-224-5460; or send letter to the Department of Public Safety Enforcement or the Division of Constituent Services
RIVERHEAD: Complaints can be submitted on the town’s website,

Statement from New York State Department of Transportation in response to question asking if snowplows could slow down in residential sections of Hillside Avenue in New Hyde Park:

“We're surprised and sorry to hear your reader had an unsatisfactory experience because the same NYSDOT driver has been plowing and salting NY Route 25B/Hillside Avenue for more than 12 years. This is the first complaint NYSDOT has received. According to our NYSDOT Maintenance Engineers, there could be other reasons for the more widespread snow, but it is unlikely that speed is a factor. Plow trucks operate at low speed along the businesses and homes located closer to highway to avoid breaking the plate glass storefronts and windows with the flying mass of the snow and ice. It is impossible for a plow operator to plow the pavement at 40 MPH and evenly distribute adequate salt coverage curb-to-curb. Plows operate between 25-30 MPH.

“Two potential factors: First, any snow that is pushed from driveways back into the road can become a larger projectile and travel further when plowed than the even blanket of snow on the pavement. Second, the snow that fell during this past storm was very wet, and wet snow travels further than dry.”

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