WEST HARTFORD - A West Hartford police officer waiting in line at a Dunkin' Donuts Saturday morning was told by an employee that "we don't serve cops here," according to a police report.
The employee and store manager apologized, police said, and Dunkin' Donuts issued a statement apologizing and say the employee "exhibited poor judgment."
The employee offered the officer a free cup of coffee, but the officer declined and said he would go to a different store instead, police said.
The officer was in the Dunkin' Donuts at 1234 Farmington Ave. The employee noticed the officer at the back of the line when she loudly said, "he didn't get the message, we don't serve cops here," according to police.
The officer left the busy store without any further interaction with employees, and as returned to his car, the store's manager and the employee approached him, offering apologies for the comment, police said. The employee said she was joking.
The officer suggested that the employee apologize to the any store patrons who had been offended by her comments, and the employee did so, police said.
Michelle King, Dunkin' Donuts' senior director of global public relations, issued a statement later:
"We are aware of the situation at the Dunkin' Donuts at 1234 Farmington Ave. in West Hartford," King said. "The crew member exhibited poor judgment and apologized immediately to the police officer. The franchise owner, a long-time supporter of local police, has also reached out to apologize on behalf of the restaurant. Dunkin' Donuts and our franchisees share a commitment to the well-being and fair treatment of all guests."