Huggies representatives said Saturday that shiny particles some parents reported finding in the company's baby wipes probably are "melted fibers" and not glass shards.
Company officials said in a statement that they were testing wipes purchased by a California woman who first raised concerns on Facebook, but said it's unlikely the particles are glass.
"Since glass is not used in the manufacturing of our wipes products, we believe what has been reported as glass shards are, most likely, melted fibers from the material used in the manufacture the product," company representatives said.
Federal consumer-protection officials said Saturday that they are investigating the customer claims. U.S. Consumer Product Safety Commission spokesman Scott Wolfson posted on Twitter that the agency was "looking into reports of glass in baby wipes" and directed consumers to file any complaints at saferproducts.gov.
Concerns arose after the California mother posted a Facebook video this past week showing shiny particles in a package of Huggies baby wipes, Los Angeles TV station KTLA 5 reported.
A Ronkonkoma woman who told News 12 Long Island on Friday that she found similar particles in a package of baby wipes she recently bought could not be reached for comment Saturday.
Numerous complaints were posted to the Huggies Facebook page, where company representatives have been posting responses. Other consumers said on social media that they had no problems with the product and suggested the claims were unfounded.
Huggies representatives said they would release the findings of their tests once they are complete and set up a hotline for questions at 888-485-6839.
"We will not be recalling this product because our product is safe, and poses no health risk to babies," Huggies officials wrote on the company's website.
Company officials said in a statement that they would continue "to take proactive steps to review our manufacturing process and ensure the absolute safety and quality of all of our products."