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New York State toll collector sample quiz

?Vehicles enter the New York State Thruway in

?Vehicles enter the New York State Thruway in Albany in 2007. (Credit: AP Archive)

The New York State Department of Civil Service has designed a sample quiz for those wishing to try and take the test to become a toll collector.

Count your change and test your knowledge of what it takes to collect cash on the New York State Thruway and other toll roads around the Empire State.

(Note: Some questions and visuals have been edited or modified for space.)

1

Your agency has introduced a new procedure. Most customers are pleased, but a few complain. Which is likely to be the most typical reason behind these complaints?

2

On a holiday, the lines are longer than usual. A customer in line tells you to hurry up; he's on vacation and tired of the slow service. What should you say to him first?

3

A customer at your toll booth asks you a question. You are not sure if you understand what information she is asking for. Which one of the following is the best response?

4

A customer approaches you expressing anger about a recent action made by your agency. Which one of the following should be your first response to this customer?

5

Click on this chart, then determine which group this vehicle belongs to.

A sample question from the New York State

Photo credit: Cs.NY.gov

6

Click on this chart, then determine which group this vehicle belongs to.

A sample question from the New York State

Photo credit: Cs.NY.gov

7

Click on this chart, then determine which group this vehicle belongs to.

A sample question from the New York State

Photo credit: Cs.NY.gov

8

At Exit 31 a driver used the money at the left of the toll card to pay the toll indicated on the card. What is the correct change?

A sample question from the New York State

Photo credit: Cs.NY.gov

9

At the Syracuse (I-81) Station a driver used the money at the left of the toll card to pay the toll indicated on the card. What is the correct change?

A sample question from the New York State

Photo credit: Cs.NY.gov

10

At Exit 44 a driver used the money at the left of the toll card to pay the toll indicated on the card. What is the correct change?

A sample question from the New York State

Photo credit: Cs.NY.gov

11

At the Waterloo–Rte. 414 Station a driver used the money at the left of the toll card to pay the toll indicated on the card. What is the correct change?

A sample question from the New York State

Photo credit: Cs.NY.gov

12

Your cash drawer contains the items listed to the right. What is the value of all of the bills?

Sample from the New York State Department of

Photo credit: Cs.NY.gov

13

From the cash drawer items listed above, what is the value of all of the coins?

14

What is the total? Click here to see an enlarged image.

A sample question from the New York State

Photo credit: Cs.NY.gov

15

What is the total? Click here to see an enlarged image.

A sample question from the New York State

Photo credit: Cs.NY.gov

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