There were no surprises Monday night. The management of NYCB Live’s Nassau Coliseum knew Billy Joel would perform for a sold-out crowd on New Year’s Eve. And officials knew it would rain. Yet, thousands of concertgoers had to wait outside for as long as an hour to get in because there wasn’t enough security personnel to screen the crowd. It was a perfect storm of poor management, poor planning and poor customer service.
BSE Global officials, who manage the Coliseum, said they’re analyzing what went wrong and responding to customer complaints. They noted that Barclays Center, their other venue, ran a sold-out show Monday night without a hitch.
But what happened in Uniondale mustn’t repeat. BSE Global is also a partner in the development of the 77 acres of Nassau County-owned land around it. BSE chief executive Brett Yormark has said the Coliseum’s successes bode well for the Nassau Hub. If that’s so, what does Monday’s unacceptable performance say?
We trust that what happened Monday is a bad blip, that Yormark and his staff will make necessary changes and focus on the bigger plans, and that BSE’s partner in the Hub development, RXR Realty, will help make sure development is done well.
Getting the Hub project right is too important. — The editorial board