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Letter: LIRR making excuses about service

Long Island Rail Road personnel monitor security and

Long Island Rail Road personnel monitor security and weather in the situation room at LIRR headquarters in Jamaica. (Feb. 13, 2013) Credit: Barry Sloan

Helena Williams, the Long Island Rail Road president, says in her letter ["LIRR communicates using modern tools," March 4] that Newsday's editorial missed the mark ["MTA tries, but isn't there yet," Feb. 28]. She's the one who missed the whole point.

Can you name one other industry where the most basic customer communication improvements take years?

When a commuter gets to the platform, he or she only needs to know when the train is going to get there and, if it is late, then some details to make other arrangements if necessary.

I don't need to know about "communications specialists." We already expect that the LIRR is trying to "restore as much service as possible," that's why we're paying unconscionable rates. We're not asking for gradual improvements, we're expecting the LIRR to do it right. It's already taken way too long.

Jay Eric, Middle Village