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Letter: Southwest seating process is poor

A Southwest Airlines plane takes off from Seattle-Tacoma

A Southwest Airlines plane takes off from Seattle-Tacoma International Airport on Oct. 28, 2013. Credit: AP

I am not surprised that Long Island MacArthur Airport is doing so poorly ["MacArthur needs these flights," Opinion, Feb. 2].

Southwest Airlines' manner of selling tickets and boarding passengers is incredibly unwieldy.

There's the scramble online at the last moment to get a seating designation. There's no assigned seating. Even getting to the airport early is of little value.

I would prefer to fly from MacArthur, but for years have flown out of Kennedy Airport with an assigned seat.

Theresa Santmann, Babylon

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