The AP moved this update a short time ago:
The NFL says 400 ticketed Super Bowl fans who wound up not having seats are at least inside the stadium.
League spokesman Brian McCarthy issued a statement shortly after kickoff saying the fans have been allowed into the field-level club behind the Pittsburgh Steelers bench, where they could watch the game on monitors. Or, they can view the game in person on standing-room platforms in each corner of Cowboys Stadium.
The fans will also get a refund equal to triple the face value of the $800 tickets. The temporary seats they were supposed to have were deemed unsafe, leading to an angry scene outside the stadium as those affected were sent to a fenced-off area while officials tried to sort things out.
Another 850 fans were relocated to unused seats.
Here's the earlier info on this story, starting with the NFL's original news release on the subject:
"Incomplete installation of temporary seats in a limited number of sections made the seats unusable. Approximately 850 fans with tickets in sections 205A, 215A, 230A, and 240A were affected and were relocated to similar or better seats. Four hundred (400) fans in sections 425A and 430A were not able to be accommodated with seats inside the stadium. These fans will each receive a refund of triple the cost of the face value of their ticket. The face value of these tickets are $900. The safety of fans attending the Super Bowl was paramount in making the decision and the NFL, Dallas Cowboys and City of Arlington officials are in agreement with the resolution. We regret the situation and inconvenience that it may have caused. We will conduct a full review of this matter."
Here is more info on the matter, written by The Associated Press:
Those turned away will be given a refund of triple the face value — however, $2,700 for $900 tickets may not be enough for folks who paid much more to scalpers, not to mention travel and hotel costs.
Seating woes are the latest frustration for the first Super Bowl at Jerry Jones’ $1.2 billion showplace.
A rare, severe winter storm moved into the area Tuesday, ripping holes in tents on the property and hampering travel and celebrations across the region. On Friday, six people at the stadium were injured by melting snow falling from the roof.
Organizers were hoping flawless game-day logistics would wipe out some of the complaints, but this seating problem could be an issue in the area’s plans to bid for the 50th Super Bowl in 2016.
The affected areas were four entryways and two portions of the upper deck on the west end. All were above empty spaces, so the stability of those structures apparently was the issue.
In the upper deck, there were off-limits seats in the same rows as seats that were deemed safe. Yellow police tape was used as a dividing line, with uniformed personnel also keeping folks away.
About 15,000 temporary seats were added to the stadium in a bid to set the record for the largest crowd in Super Bowl history. Jones was aiming for more than 105,000, including stadium workers and media, and fans who bought standing room tickets for
plazas outside the stadium.
The temporary seats filled open platforms that are usually standing-room only “party pass” areas for Cowboys games. The entryways were on the third level, while the upper deck is on the fifth level.