Small Business: Retain clients with honest dialogue
Photo credit: iStock | If you want to avoid losing customers, you need to create an ongoing dialogue and generate honest feedback that you can use to help improve your products, services and boost customer satisfaction, say experts.
Satisfied customers stick around. Dissatisfied customers take their business elsewhere, with the majority never even vocalizing their complaints or telling you the reason why.
If you want to avoid losing customers, you need to create an ongoing dialogue and generate honest feedback that you can use to help improve your products, services and boost customer satisfaction, say experts.
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