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Executive Suite: Doug Matz, Riverhead

Doug Matz, owner and president of Flanders Heating

Photo credit: Randee Daddona | Doug Matz, owner and president of Flanders Heating & Air Conditioning in Riverhead, has gone solar on the roof of his company, and his workers stay in touch with the office wirelessly. (Oct. 12, 2011)

Patricia Kitchen

Patricia Kitchen Patricia Kitchen

Patricia Kitchen is a business writer who writes about workplace,

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His business may not have the "wow factor" of an Apple or Starbucks, says Doug Matz, owner of Flanders Heating & Air Conditioning. Most of his customers aren't going to "put in a new furnace and bring company down to see," he says.

Still, he runs his business with big-guy approaches, such as offering ongoing training for employees, sending managers to leadership seminars, spotting and visiting...

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