Money Fix: Plan before you complain
Quick ReadAngry consumer rants may be cathartic, but experts suggest you write out your comments first and cool off.
Photo credit: iStock | Before sounding off, do research, make a plan, and above all, cool off, consumer experts say.
Part of being a savvy consumer is knowing how to complain effectively, be it by phone, letter or the Web.
Angry rants may be cathartic, but a "New Ways to Complain" article in Consumer Reports Money Adviser suggests you write out your comments first and cool off before posting. Chest pounding -- be it cyber or otherwise -- diminishes your credibility.
Data. Gather as much information...
