A man walks across the street from a Capital One...

A man walks across the street from a Capital One location in San Francisco. Credit: AP/Jeff Chiu

Service disruptions at Capital One continued on Friday, with some customers frustrated about not being able to see their deposits.

By 5:30 p.m. Friday, there were 3,357 reports of service outages, according to outage tracker Downdetector. Most of the complaints appeared to be coming from the eastern half of the United States, but problems were reported as far west as Arizona and California.

The company said 90% of the problems reported by customers related to deposits. Account balances made up 7% of reported problems, while online login comprised 3%.

Capital One, headquartered in McLean, Virginia, said in a statement that the disruption, which had impacted the processing of some deposits, payments and transfers, began on Wednesday and was due to a technical issue with one of its service providers.

The company apologized for the "continued inconvenience" and in a statement to Newsday on Friday said, "We are working closely with the vendor to resolve the issue," adding, "System restoration is underway but not yet fully operational."

The bank has 27 branch locations on Long Island, from Valley Stream to East Hampton.

FIS Global confirmed to Newsday on Friday that the company is the third-party vendor concerning the service issues. The Jacksonville, Florida-based company provides financial technology services for large financial institutions and other firms.

"FIS has restored access to the applications impacted by the power outage," FIS said in a statement. "We are working with impacted clients to finalize the posting of transactions that occurred while systems were offline as quickly as possible."

The company, which employs 56,000 people across 58 countries, processes more than $75 billion in transactions around the globe. The Fortune 500 company counts the likes of Amazon, Target, and Google among its customers, according to FIS' website. 

Many customers were frustrated and complaints came in to the company's @AskCapitalOne customer service account on X, formerly Twitter.

Thousands of impacted consumers posted angry comments on X with hashtags such as #NoDirectDeposit.

Bill Corbett, president of East Rockaway-based Corbett Public Relations, a longtime customer of Capital One said early Friday that his business accounts with the bank had been inaccessible since Wednesday.

"Only my business accounts are impacted," said Corbett, who has around eight accounts with the bank. "I have money going in and out, so I keep an eye on it relatively closely."

Corbett said that luckily his employees’ pay period was last week, though he was unsure of the status of an insurance payment and electronic payments to some consultants.

By late Friday, Corbett said his accounts appeared to be functional again.

Raymond Giardinello, 28, of Commack, who’s been with the Capital One for 13 years said the service disruption had been "very frustrating." Giardinello said they were considering finding a new bank.

"I typically have received my direct deposits on Wednesdays for as long as I can remember," Giardinello said through text messages. "When I saw mine wasn’t posted, I figured it’d be a one off."

Although Giardinello said their bank and credit cards were still working, there was no way to check transactions.

"I have yet to be paid, which given the world we live in, makes it super difficult to navigate bills," Giardinello said. "Not getting the early direct deposit hurt."

With AP

Service disruptions at Capital One continued on Friday, with some customers frustrated about not being able to see their deposits.

By 5:30 p.m. Friday, there were 3,357 reports of service outages, according to outage tracker Downdetector. Most of the complaints appeared to be coming from the eastern half of the United States, but problems were reported as far west as Arizona and California.

The company said 90% of the problems reported by customers related to deposits. Account balances made up 7% of reported problems, while online login comprised 3%.

Capital One, headquartered in McLean, Virginia, said in a statement that the disruption, which had impacted the processing of some deposits, payments and transfers, began on Wednesday and was due to a technical issue with one of its service providers.

The company apologized for the "continued inconvenience" and in a statement to Newsday on Friday said, "We are working closely with the vendor to resolve the issue," adding, "System restoration is underway but not yet fully operational."

The bank has 27 branch locations on Long Island, from Valley Stream to East Hampton.

FIS Global confirmed to Newsday on Friday that the company is the third-party vendor concerning the service issues. The Jacksonville, Florida-based company provides financial technology services for large financial institutions and other firms.

"FIS has restored access to the applications impacted by the power outage," FIS said in a statement. "We are working with impacted clients to finalize the posting of transactions that occurred while systems were offline as quickly as possible."

The company, which employs 56,000 people across 58 countries, processes more than $75 billion in transactions around the globe. The Fortune 500 company counts the likes of Amazon, Target, and Google among its customers, according to FIS' website. 

Many customers were frustrated and complaints came in to the company's @AskCapitalOne customer service account on X, formerly Twitter.

Thousands of impacted consumers posted angry comments on X with hashtags such as #NoDirectDeposit.

Bill Corbett, president of East Rockaway-based Corbett Public Relations, a longtime customer of Capital One said early Friday that his business accounts with the bank had been inaccessible since Wednesday.

"Only my business accounts are impacted," said Corbett, who has around eight accounts with the bank. "I have money going in and out, so I keep an eye on it relatively closely."

Corbett said that luckily his employees’ pay period was last week, though he was unsure of the status of an insurance payment and electronic payments to some consultants.

By late Friday, Corbett said his accounts appeared to be functional again.

Raymond Giardinello, 28, of Commack, who’s been with the Capital One for 13 years said the service disruption had been "very frustrating." Giardinello said they were considering finding a new bank.

"I typically have received my direct deposits on Wednesdays for as long as I can remember," Giardinello said through text messages. "When I saw mine wasn’t posted, I figured it’d be a one off."

Although Giardinello said their bank and credit cards were still working, there was no way to check transactions.

"I have yet to be paid, which given the world we live in, makes it super difficult to navigate bills," Giardinello said. "Not getting the early direct deposit hurt."

With AP

Get the latest news and more great videos at NewsdayTV Credit: Newsday

Snowy mix hits region ... What's the future of NUMC? ... LI Swifties ready for the big game ... Chow down in Charleston ... What's up on Long Island

Get the latest news and more great videos at NewsdayTV Credit: Newsday

Snowy mix hits region ... What's the future of NUMC? ... LI Swifties ready for the big game ... Chow down in Charleston ... What's up on Long Island

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